M
Mary Grace Hanrahan
About
Detail
New York, United States
Résumé
Jobs
verified_user
0% verified
Renewals ManagerPreciselyJun 2022 - Current (4 years 3 months)• Led a team of 3+ Renewal Managers to oversee multi-million-dollar contract renewals. • Increased renewal rate from 80% to 96% by implementing automated tracking & proactive outreach. • Utilized Salesforce and JIRA to streamline workflows and improve team efficiency.- Senior Client Success ManagerPreciselyJan 2020 - Jun 2022 (2 years 6 months)• Managed strategic accounts post-sale, improving client retention by 25%. • Oversaw full client lifecycle including technical onboarding, support, upgrades, and renewals. • Championed cross-department collaboration solving technical issues & enhancing product adoption
- Client Success ManagerPitney BowesMar 2018 - Jan 2020 (1 year 11 months)• Served as the primary point of contact for enterprise clients. • Led pre- and post-sale support to ensure seamless implementations and satisfaction. • Collaborated with Sales, Engineering, and Marketing teams to exceed client needs.
- Partner Engagement ManagerPitney BowesJul 2017 - Mar 2018 (9 months)• Revamped partner workflows by implementing innovative solutions. • Produced detailed technical documentation and forecasts with experience and CRM tools.
- Senior Business Development RepresentativePitney BowesJun 2015 - Jul 2017 (2 years 2 months)• Prospected and closed new business with C-level stakeholders. • Led a team of 12 account executives focusing on new logos and strategic expansion. • Increased pipeline volume by 40% via proactive outbound campaigns.
Education
verified_user
0% verified
- Bachelor of ArtsSiena College
- FFundamentals of IT (Certified)