Mary Cris Nicolas

Mary Cris Nicolas

About

Detail

Senior Onboarding Coordinator | Operations Manager for Event Ticket Broker | Real Estate | Digital Marketing | VA Agency
Calabarzon, Philippines

Contact Mary regarding: 
work
Full-time jobs
Starting at USD2.5k/month
Flexible work
Starting at USD20/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Lavu Inc
    Senior Onboarding Coordinator
    Lavu Inc
    Mar 2026 - Jul 2026 (5 months)
    -Conduct KOC (Kick-Off Call) sessions with new merchants to review onboarding requirements
    -Coordinate merchant setup, payment onboarding, and hardware configuration
    -Track onboarding milestones and resolve setup blockers
    -Coordinate with internal teams for installation, menu setup, and go-live
    -Provide merchant support to ensure a smooth onboarding experience
  • Upcision
    Administrative Assistant
    Upcision
    Jan 2025
    Audited calls, emails, and submissions for accuracy. Reviewed and submitted verified & blind leads. Used Salesforce and Apollo to find alternative contact information.
  • Vending Accelerator
    Customer Success Manager
    Vending Accelerator
    May 2024 - Dec 2025 (1 year 8 months)
    Onboarding Calls – Guided clients through setup and service integration. Email & Community Support – Managed inquiries and provided assistance. NSLP & Planogram Management – Ensured compliance and optimized product placement.
    -Managed Amazon FBA operations including product and inventory management, order fulfillment, and marketplace related processes
    -Implemented Conversion Rate Optimization (CRO) strategies by identifying customer drop-off points, improving communication processes, and managing client pipelines via HubSpot and GoHighLevel to drive retention and revenue
  • L
    Administrative Assistant
    Lucia Co
    Jan 2024
    Managed order fulfillment through XPS and tracked completed orders via spreadsheet. Communicated with clients to ensure smooth processing.
  • S
    Fulfillment Specialist
    Superior Stubs
    Aug 2022 - Nov 2023 (1 year 4 months)
    -Fulfillment Specialist
    -Pricing Specialist
    -Accounting Assistance
    -Inbox Management
  • E
    Pricing Specialist
    ENTERTAINMENT HOSPITALITY GROUP
    Aug 2022 - May 2023 (10 months)
    -Pricing Specialist
  • R
    Operations Manager
    Rickety Roo
    Jan 2022 - Jan 2023 (1 year 1 month)
    Managed inbox and content calendar for multiple brands. Created content for various businesses, ensuring brand consistency and timely delivery.
  • Otternative Marketing
    Operations Manager
    Otternative Marketing
    Dec 2021 - Mar 2025 (3 years 4 months)
    -Team Management
    -Email Template Writing
    -SOP Writing/Implementation
    -Supported Forex brokerage clients with account management, trading inquiries, deposits, withdrawals, and KYC/verification processes
    -Managed operational performance using KPIs including productivity, response times, resolution rates, and customer satisfaction
    -Executed sales activities including lead generation, client qualification, and relationship management
    -Built and managed a customer support team from scratch
  • S
    Operations Manager
    Salem Seats
    Dec 2021 - Jan 2024 (2 years 2 months)
    -Online and Box Office Purchasing Lead
    -Sports Team Admin Assistant
    -Drops and alerts lead
  • O
    Operations Manager
    Original Chapters Solutions
    Jan 2021 - Nov 2025 (4 years 11 months)
    -Agency Management
    -Virtual Assistants Management
    -Organic Leads Generation
    -Engagement
    -Social Media Post
    -Task Management
    -CRM Management
    -Contract Management
    -Website Update
    -Calendar Management
  • T
    Operations Manager
    TAMT Homes
    Nov 2020 - Mar 2022 (1 year 5 months)
    -HR & Operations Management
    -Airtable Project Management/Set Up
    -Zapier Set Up
    -Project Management
    -Closing File Validation
    -Listing File Validation
    -Facebook Ad Management
    -Website Property Listing
    -Email Management
  • OPM Wealth
    Customer Service Sales Support
    OPM Wealth
    Oct 2020 - Oct 2021 (1 year 1 month)
    -Customer Support
    -Calendar Management
    -Zoho CRM Management
  • Lew  Dowski Capital LLC
    Team Leader
    Lew Dowski Capital LLC
    Feb 2019 - May 2021 (2 years 4 months)
    Doing Administrative Support for an event ticket broker.

    -Market Analyst
    -Pricing Analyst
    -SPEC Lister
    -Inventory Management
    -Purchaser
    -Fulfilling Order Request
    -Pivot Table Analysis
    -Customer Support
    -Managed time-sensitive inventory, supplier/vendor coordination, purchasing, order fulfillment, delivery requirements, and issue resolution
    -Coordinated multiple stakeholders, handled tracking, reconciliation, and process improvements to ensure orders were fulfilled accurately and on time
    -Applied Conversion Rate Optimization (CRO) principles to ticket brokerage processes, focusing on speed, accurate information, and follow-through to maximize transaction conversion rates
  • F
    Virtual Personal Assistant
    Free Renewable Energy Enterprises Pty Ltd
    Feb 2018 - Apr 2018 (3 months)
    -Personal Assistant
    -Basic Graphic Designer
    -Email Marketing
    -Content Writer
  • mpStudio
    Virtual Assistant
    mpStudio
    Feb 2018
    -Email Automation
    -Acuity Scheduling Management
    -Basic Graphic Design
  • REPS  Co
    Purchasing Assistant
    REPS Co
    Dec 2017 - Jun 2018 (7 months)
    -Purchaser
    -Inventory Management
  • ShowMojo
    Fulfillment Specialist
    ShowMojo
    Oct 2017 - Oct 2018 (1 year 1 month)
    -Customer/Ticket Support
    -Fulfillment Specialist
    -Email Processing
    -Call Validation
  • B
    Virtual Assistant
    Brain Smart Success
    Jun 2017 - Nov 2017 (6 months)
    -Virtual Assistant
    -Blogger/Article writer
    -Data Entry
    -YouTube Video Uploader
    -Thumbnails maker through Canva
    -Effective tags creator
    -Daily report

    Tools:
    -Canva
    -Pro Rank Tracker
    -Automated Seo Machine
    -Article Builder
    -Pretty link Word Press
    -Google Spreadsheet
  • R
    Stock Checker
    REPS CO US Based
    Jan 2017 - Jan 2018 (1 year 1 month)
    Purchasing: Acquired event tickets through Google + Extension and Insomniac, ensuring optimal pricing and availability. Inventory Management: Monitored and updated ticket listings using Airtable and Ticketmaster to maximize sales and minimize losses.
  • Talk
    ESL Teacher
    Talk
    Apr 2016 - Jun 2018 (2 years 3 months)
    -Teaching conversational English for both adult and kids students
    -Teaching English phonics and grammar
    -Teaching Business English class
    -Part of company's special project as a substitute/emergency teacher
    -Knowledgeable in organizing schedule
    -Excellent research skills
Education verified_user 0% verified
  • C
    Bachelor of Business Administration, Marketing
    City University of Pasay
  • C
    Bachelor of Science (BS) in Business Administration, Marketing
    City University of Pasay
    Jan 2007 - Jan 2011 (4 years 1 month)
    The Bachelor of Science in Business Administration (BSBA) degree in Marketing is designed for students already working in the field of marketing or those interested in developing a career in:

    Product development
    -Brand management
    -Sales management
    -Wholesaling
    -Marketing planning and analysis
    -Public relations