Mary Christian Joy Dela Cruz

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Operations Manager & EA to CEO

Nodiee

Dec 2024 - Mar 2025 (4 months)

Managed CEO's calendar, scheduling meetings, appointments, and travel. Prepared agendas, meeting minutes, and follow-up tasks for executive meetings. Acted as the primary contact for internal and external stakeholders. Conducted research and created reports and presentations for meetings. Assisted with budget preparation and financial forecasting. Maintained and organized confidential information with discretion. Coordinated special projects and ensured smooth execution. Led onboarding and training initiatives to support team alignment. Managed payroll processing to guarantee accurate and timely payments. Developed SOPs and internal systems to streamline operations and boost efficiency.

Executive EA & Operations Support

CommerceLabs

Jul 2024 - Oct 2024 (4 months)

Manages CEO's inbox, calendar, and travel logistics, ensuring streamlined operations. Leads TikTok Ambassador & Affiliate Program, overseeing onboarding, KPI tracking, and influencer contracts. Oversees contract processing, business compliance, and operational documentation. Assists in task delegation, marketing execution, sales funnel management, and performance analysis. Supports business development, product launches, and team alignment strategies.

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Executive Assistant to the CEO

Oliv

Feb 2023 - Jan 2024 (1 year)

Managed CEO's calendar, inbox, business meetings, rental properties, and confidential matters. Led ATS hiring, onboarding, employee training, and team performance tracking. Handled Rippling payroll processing, ensuring accurate salary disbursement and benefits administration. Supervised HRIS and compliance documentation, ensuring regulatory alignment. Spearheaded project management initiatives, optimizing workflows and operational sprints. Established company-wide engagement programs and wellness initiatives. Assisted in AI-driven lead generation, business scaling, and strategic partnerships.

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Account Manager (Temporary A.M)

Lezzat LTD Agency

Jul 2022 - Jan 2023 (7 months)

Managed Amazon private sellers' accounts, optimizing catalog listings, PPC campaigns, and FBA logistics. Developed SOPs and training materials for team efficiency and client scaling strategies. Led Amazon growth strategy implementation, optimizing sales funnels and ad performance. Analyzed weekly and monthly KPIs, providing actionable insights to improve brand visibility.

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Chief of Growth Operations Manager

All Fenix

Oct 2021 - Apr 2023 (1 year 7 months)

Conducted product research, supplier sourcing, and logistics planning for Amazon & Shopify. Managed Shopify store operations, including Pinterest marketing, promotions, and sales optimization. Supervised retail & wholesale accounts, handling TJ Maxx invoicing, supply chain management, and order fulfillment. Led hiring, performance tracking, and training programs, ensuring seamless workflow execution. Developed e-commerce growth strategies, performance marketing plans, and KPI dashboards.

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Operations Manager | Project Manager

Zeal Creative

Jul 2021 - Sep 2021 (3 months)

Led client onboarding, project execution, team workflow optimization, and KPI reporting. Managed Upwork payroll processing, hiring, and team compliance documentation. Designed Slack communication workflows, Notion documentation, and company SOPs.

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Amazon R&D Virtual Assistant

C&Berg

Feb 2020 - Jun 2021 (1 year 5 months)

Conducted product research, supplier sourcing, and Amazon listing optimization. Managed Amazon catalog troubleshooting, PPC campaigns, and inventory adjustments. Provided market analysis, competitor tracking, and A/B testing insights.

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CLT Buyers | Real Estate Industry

Real Estate VA

Dec 2019 - Apr 2020 (5 months)

Conducted high-volume cold calling, lead qualification, and property valuation research. Managed CRM systems, dialer tools, and data entry for real estate transactions.

Mary Christian Joy Dela Cruz

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