Maryceleste Tino

Bilingual (EN/ES) legal intake and client communication professional with experience in U.S.-facing legal operations, high-volume inbound call handling, and accurate case documentation. I am the first voice a potential client hears — and I understand that first conversation determines whether they stay or go. I listen carefully, qualify quickly, and handle sensitive situations with empathy and professionalism. Law degree background gives me the legal literacy to understand case context without needing to ask basic questions. CRM-proficient, bilingual EN/ES, C1 English, available immediately for remote CST-aligned work.