Mary Ben Hamoud

30+ years of public/private management experience modernizing & transforming contact centres. 16 years leading and managing front line operations in a unionized environment. Visionary leader with the ability to support large scale initiatives and transformation strategies Experience managing vendor/partner relationships and outsourcing contracts. Extensive human resources and labour relations knowledge to support strategic goals. Ability to foster and maintain high performing teams through leadership and motivation. Champion a coaching culture to grow strong leaders and enhance performance. Experience developing performance measures to optimize contact centre performance Demonstrated ability to provide effective and efficient customer-focused services to the public. Ability to inspire and create inclusive high performing teams. Champion a coaching culture to grow strong leaders and enhance performance. Demonstrated oral/written communication/presentation skills to inform, advise, influence. Ability to anticipate and recognize sensitive and contentious political situations. Utilize political acuity in decision making, negotiations and communications