maryann Okeya
About
Detail
Customer service representative
Abuja, Federal Capital Territory, Nigeria
Résumé
Jobs
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Customer Service RepresentativeFusiónJan 2025 - Jan 2026 (1 year 1 month)• Responded to customer questions and provided clear, professional information.
• Followed up with customers to support timely service and maintain positive customer relationships.
• Maintained accurate customer notes and records while handling daily tasks.
• Supported routine customer service, appointment coordination, and administrative activities.
• Communicated professionally across customer interactions and escalated issues when additional assistance was needed.
• Provided virtual assistance by managing customer inquiries, maintaining records, and supporting daily administrative tasks.
• Communicated with potential clients, explained services, addressed objections, and identified customer needs to present- Customer Service RepresentativeFusiónJan 2025 - Jan 2026 (1 year 1 month)• Responded to customer questions and provided clear, professional information.
• Followed up with customers to support timely service and maintain positive customer relationships.
• Maintained accurate customer notes and records while handling daily tasks.
• Supported routine customer service, appointment coordination, and administrative activities.
• Communicated professionally across customer interactions and escalated issues when additional assistance was needed.
• Provided virtual assistance by managing customer inquiries, maintaining records, and supporting daily administrative tasks.
• Communicated with potential clients, explained services, addressed objections, and identified customer needs to present - PCustomer Service RepresentativeProficient CapitalJan 2024 - Jan 2025 (1 year 1 month)• Handled a high volume of customer calls, responding to inquiries and providing clear information.
• Completed customer follow-ups and recorded interaction details accurately.
• Listened carefully to customer concerns, communicated next steps, and directed complex issues to the appropriate team.
• Used customer communication and recordkeeping processes to support consistent service delivery.
• Provided virtual assistance by managing customer inquiries, maintaining records, and supporting daily administrative tasks.
• Communicated with potential clients, explained services, addressed objections, and identified customer needs to present suitable solutions.
• Engaged potential customers to promote services, build - PCustomer Service RepresentativeProficient CapitalJan 2024 - Jan 2025 (1 year 1 month)• Handled a high volume of customer calls, responding to inquiries and providing clear information.
• Completed customer follow-ups and recorded interaction details accurately.
• Listened carefully to customer concerns, communicated next steps, and directed complex issues to the appropriate team.
• Used customer communication and recordkeeping processes to support consistent service delivery.
• Provided virtual assistance by managing customer inquiries, maintaining records, and supporting daily administrative tasks.
• Communicated with potential clients, explained services, addressed objections, and identified customer needs to present suitable solutions.
• Engaged potential customers to promote services, build
Education
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- DHigher National Diploma (HND)Delta State Polytechnic, Otefe-OgharaJan 2019
- DHigher National Diploma (HND)Delta State Polytechnic, Otefe-OgharaSep 2016 - Oct 2019 (3 years 2 months)Completed a Higher National Diploma (HND) at Delta State Polytechnic, Otefe-Oghara, developing academic knowledge and transferable skills relevant to professional and administrative work.
Projects (professional or personal)
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- Customer service1000BanksFeb 2025 - Apr 2026 (1 year 3 months)Handled customer inquiries, follow-ups, and customer relationship management through phone calls and email communication. Assisted customers with their questions, maintained accurate records, and supported sales activities. Managed a high volume of daily calls while maintaining professionalism and delivering quality customer service. Communicated with potential clients, explained services, addressed objections, and identified customer needs to present suitable solutions. Successfully engaged potential customers to build trust and convert leads into business opportunities through effective sales closing.