M
Mary Angel Cal
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Medical Virtual Assistant
Mandaue, Central Visayas, Philippines
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- MPatient CoordinationMedical Aesthetics & Healthcare ServicesJan 2026 - Jun 2026 (6 months)• Managed inbound and outbound calls to prospective and existing patients to promote aesthetic treatments and clinic services.
• Conducted cold calls and follow-ups with leads to generate interest, answer inquiries, and convert prospects into booked consultations.
• Scheduled, confirmed, rescheduled, and coordinated patient appointments based on provider availability and patient preferences.
• Built rapport with prospective patients through professional, friendly, and personalized communication.
• Followed up with leads through phone calls, text messages, and other communication channels to increase appointment conversion.
• Maintained accurate patient and lead information in the clinic’s scheduling or CRM system. 
Insurance VerificationJosi HealthFeb 2025 - Oct 2025 (9 months)• Verified patient insurance eligibility and benefits through payer portals and insurance systems.
• Confirmed coverage details, effective dates, deductibles, copayments, coinsurance, and out-of-pocket limits.
• Reviewed insurance policies to determine in-network and out-of-network benefits and coverage requirements.
• Contacted insurance companies to obtain accurate benefit and authorization information.
• Documented insurance verification results accurately and updated patient accounts accordingly.
• Identified coverage discrepancies and worked with insurance providers and internal teams to resolve issues.
• Maintained confidentiality and complied with HIPAA and organizational policies when handling patient i- AMedical SchedulerAllied Health GroupNov 2023 - Dec 2024 (1 year 2 months)• Conducted outbound and inbound calls to schedule appointments and follow up with patients regarding their condition and care plans.
• Performed patient intake and assessments to support the development of individualized treatment or rehabilitation plans.
• Coordinated schedules between patients, providers, and multidisciplinary healthcare teams.
• Documented patient progress, updates, and communication accurately in clinical records.
• Ensured timely follow-ups and continuity of care by maintaining organized and up-to-date scheduling systems.
• Collaborated with healthcare professionals to support efficient patient care delivery and workflow. - HPrior AuthorizationHealth Plus TransNov 2023 - Dec 2024 (1 year 2 months)• Processed and submitted prior authorization requests to insurance companies for medical services, procedures, and medications.
• Verified patient insurance eligibility and benefits prior to submitting authorization requests.
• Reviewed clinical documentation to ensure authorization requests met payer requirements.
• Communicated with healthcare providers and insurance companies regarding authorization status and additional documentation.
• Followed up on pending, approved, and denied prior authorization requests.
• Maintained accurate records of authorization requests, determinations, and supporting documentation.
• Identified missing or incomplete information and coordinated with appropriate departments to o