M
Marvin N Estrada
About
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Baguio, Cordillera Administrative Region, Philippines
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Full-time jobs
Résumé
Jobs
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Support Analyst IIIThoughtFocusApr 2024 - Jun 2025 (1 year 3 months)• Provide day-to-day technical support to end-users (agents, property managers, and admin staff) via phone, email, or ticketing systems. • Troubleshoot and resolve issues related to software, network connectivity, and mobile devices. • Inbound and Outbound Sales. Calling the client who are interested about the software. I give information about the software's features that can help their company grow. • If the client would like to proceed, I gather more information from the client and passing it over to our executive to close the deal. • Participate in tech rollouts and integrations as part of the support analyst team. • Provide troubleshooting for property inspection issues. • A little financial background on assisting with financial issue- Customer Service Representative | Technical & Retail ServicesConcentrixFeb 2022 - Apr 2024 (2 years 3 months)• Provide troubleshooting steps for phones, internet, cables and schedule technician visit if needed. • Assist customers with billing inquiries, upgrades, and refund issues. • Delivering first-rate customer service by addressing customers' primary needs for their buying and selling account. Applying subject matter expertise to evaluate corporate operations and processes.
Education
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- BHigh SchoolBenguet National High SchoolYYYYHumanities and Social Science (HUMSS)