M
Marvin N Estrada
About
Detail
Baguio, Cordillera Administrative Region, Philippines
Contact Marvin regarding:
work
Full-time jobs
Starting at
USD7/hour
Résumé
Jobs
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Support Analyst IIIThoughtFocusApr 2024 - Jun 2025 (1 year 3 months)Support Analyst III
• Provide day-to-day technical support to end-users (agents, property managers, and admin staff) via phone, email, or ticketing systems.
• Troubleshoot and resolve issues related to software, network connectivity, and mobile devices.
• Inbound and Outbound Sales. Calling the client who are interested about the software. I give information about the software's features that can help their company grow.
• If the client would like to proceed, I gather more information from the client and passing it over to our executive to close the deal.
• Participate in tech rollouts and integrations as part of the support analyst team.
• Provide troubleshooting for property inspection issues.
• A- Customer Service Representative | Technical & Retail ServicesConcentrixFeb 2022 - Apr 2024 (2 years 3 months)• Provide troubleshooting steps for phones, internet, cables and schedule technician
visit if needed.
• Assist customers with billing inquiries, upgrades, and refund issues.
• Delivering first-rate customer service by addressing customers' primary needs for their
buying and selling account. Applying subject matter expertise to evaluate corporate
operations and processes.
• Utilize Salesforce for efficient calendar management and accurate lead tracking, proactively identifying and qualifying potential clients by gathering their specific requirements to expand the customer base.
Education
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- BSenior High SchoolBenguet National High SchoolJun 2020 - May 2026 (6 years)Humanities and Social Science (HUMSS)