• Expertise in Salesforce Sales Cloud and Service Cloud modules in salesforce. • Skilled in Apex, SOQL, Lightning Web Components (LWC), Aura Framework, and automating business processes using Flows, Process Builder, and Workflows. • Proficient in configuring user access through Profiles and Permission Sets, and managing security settings. • Experienced in Salesforce administration, business process support, and collaborative teamwork. • Involved in maintaining and enhancing Salesforce CRM capabilities, resolving user issues, and customizing the system. • Knowledgeable in Agile methodology.