M

Ma rubelyn Rabanera

About

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Proven track record in driving sales growth, generating leads, and building client relationships. With over a decade of BPO and sales experience, I co
Metro Manila, Philippines

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Résumé


Jobs verified_user 0% verified
  • D
    Sales Associate
    Deployed Philippines, Ortigas Business District
    Jan 2024 - Current (2 years 8 months)
    Expanded client base by diligently prospecting new leads and effectively presenting product offerings. Developed strong relationships with clients through excellent customer service and regular followups. Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects. Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
  • G
    Cold Caller / Virtual Assistant
    Ginto Global Solutions
    Jan 2020 - Jan 2024 (4 years 1 month)
    Increased client pipeline by 30% through targeted outreach campaigns. Streamlined CRM and communications to optimize the sales process. Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency. Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
  • [24]7.ai
    Customer Experience Analyst
    [24]7.ai
    Jan 2020 - Jan 2023 (3 years 1 month)
    Resolved escalations with a 95% success rate, enhancing client satisfaction. Identified upselling opportunities to support revenue growth.
  • HYPR Service
    Cold Caller / Virtual Assistant
    HYPR Service
    Jan 2020 - Jan 2023 (3 years 1 month)
    Exceeded sales targets through effective cold-calling and appointment setting. Strengthened client relationships, boosting conversions and retention.
  • N
    Guest Relations Corporate Specialist
    NCO Philippines Clark, Inc.
    Jan 2018 - Jan 2019 (1 year 1 month)
    Handled escalations across phone, chat, and email, ensuring 95% resolution. Boosted customer loyalty by implementing proactive solutions.
  • P
    Previous Roles
    Jan 2010 - Jan 2018 (8 years 1 month)
    Sales & Customer Service Specialist – Sprint / Concentrix, Ubiquity, T-Mobile, Trainer & Floor Support – Target, Technical Lead – Expert Global Solutions. Achievements: Rookie of the Year, Best in Sales, and multiple Top Performer awards.
Education verified_user 0% verified
  • M
    Associate of Applied Science: Nursing
    M.R Mabalot Technical Institute - Alaminos, Province Of Pangasinan, Philippines
    Jan 2008 - Jun 2010 (2 years 6 months)