I’m a dedicated professional with over 4 years of experience in Customer Service and more than 2 years supporting e-commerce operations. I’m currently working as a Junior CRM Analyst, focused on user reactivation campaigns and performance optimization. I have hands-on experience with platforms like Salesforce, VTEX, Oracle, and Producteca. I’m also studying Commercial Engineering and Marketing, which strengthens my strategic and analytical skills. My work is driven by empathy, efficiency, and a strong commitment to customer satisfaction. I enjoy working in fast-paced environments, solving problems, and continuously learning new tools. I’m passionate about CRM, marketing automation, and data analysis, aiming to deliver value through smart, user-focused strategies that drive engagement and growth.
