MARTIN RODRIGUEZ

MARTIN RODRIGUEZ

About

Detail

Technical Implementation Project Manager | Bilingual (EN/ES) | Software Engineering Student | API & Process Design
Cali, Valle del Cauca, Colombia

Contact MARTIN regarding: 
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Full-time jobs
Starting at COP4M/month ~USD1.3k/month

Timeline


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Résumé


Jobs verified_user 0% verified
  • Zonar Systems Colombia
    Implementation proyect manager
    Zonar Systems Colombia
    May 2025 - Jul 2026 (1 year 3 months)
    • Spearheaded the launch of the company's first Implementation department in Colombia, building every core process and workflow from the ground up. • Ranked #1 in team KPIs while managing 50+ concurrent implementation cases, scaling to roughly 100 during peak season without sacrificing quality. • Established as the go-to technical expert in Colombia, trusted by Customer Service and Product Support Engineering to resolve escalated, complex cases. • Bridged technical and customer needs by configuring accounts to spec — from light API integrations via Postman to XML setup for EVIR inspections. • Caught product bugs before customers did, partnering with engineering through JIRA to keep releases on track. • Served as the trusted liaison between
  • T
    Virtual Assistant – Homeowners Insurance Support
    TELESUPPORT OUTSOURCING
    Aug 2024 - May 2025 (10 months)
    • Kept clients informed and compliant by coordinating home inspections on behalf of a homeowners insurance agency ahead of policy renewals. • Streamlined renewal and inspection tracking within an insurance-specific CRM, keeping every case on schedule. • Supported flood quote requests and related policy documentation end-to-end.
  • I
    Medical Interpreter
    Interactive Contact Center ICC BPO
    Apr 2024 - Aug 2024 (5 months)
    • Delivered real-time English-Spanish interpretation across medical, insurance, and banking contexts, mastering precise industry-specific terminology. • Sustained accuracy through extended, uninterrupted speech using sharp active listening, memory retention, and note-taking.
  • T
    Intake Specialist / Customer Service Representative
    TELESUPPORT OUTSOURCING
    Apr 2022 - Feb 2024 (1 year 11 months)
    • Captured accurate, adjuster-ready details on homeowner and auto insurance claims at first point of contact. • Guided clients through the claims process and next steps across multiple communication channels.
Education verified_user 0% verified
  • Fundación Universitaria Internacional de La Rioja  UNIR
    Engineer's Degree, Computer Software Engineering
    Fundación Universitaria Internacional de La Rioja UNIR
    Aug 2024 - Jul 2026 (2 years)