Martín Ovando Customer Service/Demand Analyst en Pertek-Erler

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Customer Service/Demand Analyst (Automotive)

Pertek-Erler

May 2022 - Current (4 years 4 months)

- Elaborate Forecast Analysis for Planning team, as a support for production plan and Purchase Dept (Raw Materials) - Assistance for Automotive Industry Customers (Forvia, ABC, IAC, NBHX/ Rivian, - Provide evidence for Quality, Engineering and/or Waehouse to solve issues ▪ Receive/Analyze Customer Weekly Forecast (EDI 830) ▪ Review/Maintenance Customer PO, Prices, POD's, etc ▪ Continuous improvement on customer satisfaction ▪Anaylize and coordindate Spare Parts production ▪ Ensure timely supply customer finished products ▪ Invoice issuing and Shipment notifications ▪ New Customer generation in system ▪ OTDs Analysis (On Time Deliveries) ▪ Monitoring Inventory levels ▪ Control Project end of life ▪ Problem Solving ▪ RMAs support

Customer & Production Planning Specialist

Continental

Jul 2017 - May 2022 (4 years 11 months)

- Handling FCA/MOPAR, HONDA, NISSAN and FORD accounts - Ensure timely supply of customer finished products. - Stock control, minimizing times and flows of goods. ▪ Scheduling production considering line capacity and materials availability. ▪ New Products Level Introductions (Engineering changes). ▪ Review/Maintenance Customer PO, Prices, POD's, etc. ▪ Monthly Sales & Weekly Production Reports. ▪ Control Inventory and Production levels. ▪ Increase Analysis, Risk & Recovery Plans. ▪ Handle FCA & FORD Supplier Portal. ▪ EDI acknowledgement. ▪ Credit/Debit Notes. ▪ Problem Solving. ▪ SAP AMP/CSC. ▪ASN issues. ▪ RMAs.

North America Customer Service, Industrial & Aftermarket

SKF Group

Mar 2014 - Jul 2017 (3 years 5 months)

- Provide customer support in Automotive, Industrial & Aftermarket Industries (FORD, John Deere, Dynax, TRW, Magna Powertrain...) - White Belt - FORD OE & FORD Services Direct Supplier. ▪ FORD Motorcraft USA, CAN & MEX account handling ▪ Problem Solving. ▪Acknowledge Customer's Forecasts/Firm Orders. ▪ Monitoring Inventory & Production levels. ▪ Monitoring timely payments from our customers. ▪ EDI Transmission. ▪ International Air Shipments. ▪ Monthly Sales & Weekly Production Reports. ▪ Review and Maintenance for Customer Documentation (PO, Prices, POD's, etc). ▪ Review and Process ASNs if needed. ▪ Export Reports & Internal Supply Orders between SKF USA & SKF Mexico. ▪ Follow Up on Past Due Orders and Improvement. ▪AS400 Syste

Sales Support & Senior Customer Service (EMEA Region: Europe, Middle East and Africa)

Panduit

Jul 2011 - Mar 2014 (2 years 9 months)

- Reception and review New Purchase Orders - Register Purchase Orders - Allocate/Assign material to Customer Orders for Shipping ▪ RGA's ▪ Confirm Unit Prices/Quantities/Delivery Dates/SPA's/Stock for Part Numbers ▪ Responsible for Accounts from Italy, Israel, Greece, Croatia, Turkey, Romania and additional countries ▪ Review quote list for part numbers ▪Analysis for Price, SPA's, Stock and Distribution to Customer ▪Apply SPA's to Customer Orders prior shipping ▪ Reception of Quality Complaints ▪Supervisor Support ▪Training for New Team Members ▪ Direct Support to Sales Team in EMEA in Customer Requirements

Administrative Assistant

Flex

Nov 2009 - Jul 2011 (1 year 9 months)

- General manager assistant - Stock/manufacturing report - Material reception ▪ Monthly Sells Report ▪Weekly Export Report ▪ Inventory and Productivity Report

Bilingual CS Representative

Teleperformance Mexico

Nov 2007 - Oct 2009 (2 years)

- Customer assistance (inquiries) - Rates and refunds - Payment assistance ▪Assistance on Purchase Process ▪ Confirmations and Re-bookings ▪ Review/Handle & Solve Customer Claims ▪ Handle Escalated Calls from Non-Satisfied Customers

Martín Ovando

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