Martín Ovando Customer Service/Demand Analyst en Pertek-Erler

P

Customer Service/Demand Analyst (Automotive)

Pertek-Erler

May 2022 - Current (4 years 6 months)

- Elaborate Forecast Analysis for Planning team, as a support for production plan and Purchase Dept (Raw Materials)
- Assistance for Automotive Industry Customers (Forvia, ABC, IAC, NBHX/ Rivian,
- Provide evidence for Quality, Engineering and/or Waehouse to solve issues
▪ Receive/Analyze Customer Weekly Forecast (EDI 830)
▪ Review/Maintenance Customer PO, Prices, POD's, etc
▪ Continuous improvement on customer satisfaction
▪Anaylize and coordindate Spare Parts production
▪ Ensure timely supply customer finished products
▪ Invoice issuing and Shipment notifications
▪ New Customer generation in system
▪ OTDs Analysis (On Time Deliveries)
▪ Monitoring Inventory levels
▪ Cont

Customer & Production Planning Specialist

Continental

Jul 2017 - May 2022 (4 years 11 months)

- Handling FCA/MOPAR, HONDA, NISSAN and FORD accounts
- Ensure timely supply of customer finished products.
- Stock control, minimizing times and flows of goods.
▪ Scheduling production considering line capacity and materials availability.
▪ New Products Level Introductions (Engineering changes).
▪ Review/Maintenance Customer PO, Prices, POD's, etc.
▪ Monthly Sales & Weekly Production Reports.
▪ Control Inventory and Production levels.
▪ Increase Analysis, Risk & Recovery Plans.
▪ Handle FCA & FORD Supplier Portal.
▪ EDI acknowledgement.
▪ Credit/Debit Notes.
▪ Problem Solving.
▪ SAP AMP/CSC.
▪ASN issues.
▪ RMAs.

North America Customer Service, Industrial & Aftermarket

SKF Group

Mar 2014 - Jul 2017 (3 years 5 months)

- Provide customer support in Automotive, Industrial & Aftermarket Industries (FORD, John Deere, Dynax, TRW, Magna Powertrain...)
- White Belt
- FORD OE & FORD Services Direct Supplier.
▪ FORD Motorcraft USA, CAN & MEX account handling
▪ Problem Solving.
▪Acknowledge Customer's Forecasts/Firm Orders.
▪ Monitoring Inventory & Production levels.
▪ Monitoring timely payments from our customers.
▪ EDI Transmission.
▪ International Air Shipments.
▪ Monthly Sales & Weekly Production Reports.
▪ Review and Maintenance for Customer Documentation (PO, Prices, POD's, etc).
▪ Review and Process ASNs if needed.
▪ Export Reports & Internal Supply Orders between SKF USA & SKF Mexic

Sales Support & Senior Customer Service (EMEA Region: Europe, Middle East and Africa)

Panduit

Jul 2011 - Mar 2014 (2 years 9 months)

- Reception and review New Purchase Orders
- Register Purchase Orders
- Allocate/Assign material to Customer Orders for Shipping
▪ RGA's
▪ Confirm Unit Prices/Quantities/Delivery Dates/SPA's/Stock for Part Numbers
▪ Responsible for Accounts from Italy, Israel, Greece, Croatia, Turkey, Romania and additional countries
▪ Review quote list for part numbers
▪Analysis for Price, SPA's, Stock and Distribution to Customer
▪Apply SPA's to Customer Orders prior shipping
▪ Reception of Quality Complaints
▪Supervisor Support
▪Training for New Team Members
▪ Direct Support to Sales Team in EMEA in Customer Requirements

Administrative Assistant

Flex

Nov 2009 - Jul 2011 (1 year 9 months)

- General manager assistant
- Stock/manufacturing report
- Material reception
▪ Monthly Sells Report
▪Weekly Export Report
▪ Inventory and Productivity Report

Bilingual CS Representative

Teleperformance Mexico

Nov 2007 - Oct 2009 (2 years)

- Customer assistance (inquiries)
- Rates and refunds
- Payment assistance
▪Assistance on Purchase Process
▪ Confirmations and Re-bookings
▪ Review/Handle & Solve Customer Claims
▪ Handle Escalated Calls from Non-Satisfied Customers

Martín Ovando

About

Detail

Timeline

Résumé

Martín Ovando

About

Detail

Behavioral traits