Martin Nepita
About
Detail
Technical support specialist at Enlyte
Mexicali, Baja California, Mexico
Contact Martin regarding:
work
Full-time jobs
Starting at
USD487/month
Résumé
Jobs
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- ETechnical support specialistEnlyteApr 2022 - Current (4 years 1 month)- Tier2 tech support analyst Lead.
Freelance web developerFreelance Web DevelopmentMar 2021 - Current (5 years 2 months)- Operations coachGGA SolutionsJun 2019 - Nov 2020 (1 year 6 months)- Preparing reports and analyzing data to assist management as they determine call center goals. Participates in client-related activities, calibration sessions and project planning. - Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action
- PTech support supervisorProprofitAug 2016 - Apr 2019 (2 years 9 months)- Direct call center team leads to ensure campaign productivity, quality and customer satisfaction. Eectively manage inbound and outbound call trac handling throughout spikes and ebbs of volume.
- Team leadTelvistaMay 2012 - Aug 2016 (4 years 4 months)- Ensuring agents understand and comply with all call center objectives, performance standards, and policies using the SMART methodology.
Education
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- LCurso de introducción al desarrollo webLeonidasEsteban.comSep 2021
- LCurso de diseño interactivo con FigmaLeonidasEsteban.comSep 2021
- IFullstack web development certification, computer software engineeringIT STEP Computer Academy (@itstep.bg)Feb 2021 - Feb 2022 (1 year 1 month)
- Front end development certification, computer software engineeringfreeCodeCampFeb 2019 - Feb 2020 (1 year 1 month)
- JavaScript Moderno - Desarollo WebUdemyApr 2010 - Jul 2010 (4 months)
- ISystem engineeringITM MexicaliApr 2008 - Oct 2009 (1 year 7 months)