Martina Jantus Client Relationships Specialist

Customer Service Agent

Simplistic

Jan 2026 - Current (10 months)

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Customer Retention Specialist

Varsity Tutors

Mar 2025 - Sep 2025 (7 months)

Handled escalated client accounts by resolving cancellations, troubleshooting platform issues, coordinating with tutors, and processing billing adjustments, while driving upsells to maximize customer satisfaction and platform engagement.

Transportation Operator

GoGoGrandparent

Feb 2024 - Feb 2025 (1 year 1 month)

Book rides for existing customers, track trips in real-time to ensure safety, file complaints when necessary, and provide billing support. Greet new customers, explain the program, handle sign-ups, collect payment information, and drive service enrollment through personalized sales conversations.

Sales Advisor

Credit Glory

Jan 2023 - Jan 2024 (1 year 1 month)

Manage inbound and outbound calls for credit repair service, conduct detailed credit report analyses, retain clients, drive product sales, and perform precise data entry to ensure exceptional customer problem resolution.

Medical Scribe

Teem

Jul 2022 - Dec 2022 (6 months)

Researched and prepared papers on eye health, scheduled patients, transcribed information dictated by the doctor into patients' Electronic Health Record charts, verified insurance information, and ensured precise documentation to support seamless healthcare delivery.

Community Enrollment Specialist

Wider Circle

Feb 2021 - May 2022 (1 year 4 months)

Contacted health insurance members to enroll them in a wellness program. Assisted in writing wellness scripts, scheduled member appointments, conducted surveys, and used sales tactics to promote the program to seniors. Achieved the highest attendance among coworkers, earning recognition through an awarded trip and a bonus.

A

Content Creator

Arsomnibus,

Apr 2020 - Feb 2021 (11 months)

Specialized in event photography, proficient in photo editing, social media management, and authoring articles on entertainment and art.

L

Personal Assistant

Lotus Studio,

Jan 2019 - Mar 2020 (1 year 3 months)

Supported a yoga instructor by managing schedules, coordinating meetings, organizing classes, and ensuring smooth communication to enhance daily operations and client interactions.

B

Copywriter Internship

Beatriz Viterbo,

Jul 2018 - Dec 2018 (6 months)

Crafted promotional emails, website copy, and social media posts. Conducted trend research and analyzed audience preferences. Tailored book summaries to align with client requirements and marketing goals.

Martina Jantus

About

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Martina Jantus

About

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Behavioral traits