Customer Care Specialist
Assurant
Mar 2023 - Oct 2023 (8 months)
- Provided exceptional customer support for clients located in the USA, addressing inquiries and making updates to renters' policies efficiently.
- Managed various systems including PMS, CRM, AIC, and Assurtrack, ensuring seamless operations within a home office environment.
- Utilized Excel for data management and reporting, and employed remote desktop and softphone technologies to enhance communication and service delivery.
- Delivered customer support in both English and Spanish, catering to a diverse clientele.
- Additionally, handled executive assistance tasks, which included reviewing declaration pages, updating policies, and managing email communications through the CRM, thereby contributing to overall adminis