Marra C. Campaner
Download
Recommend
Messages
Share
Marra C. Campaner

Marra C. Campaner

About

Detail

Central Visayas, Philippines
Contact Marra regarding: 
work
Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD4/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Concentrix
    Subject Matter Expert (SME) in Tracking LOB
    Concentrix
    Nov 2024 - Dec 2025 (1 year 2 months)
    As a Subject Matter Expert (SME) in Tracking LOB, I managed multiple lines of business, focusing on tracking and revenue services for high-value business customers. My promotion to SME underscored my expertise, and I further upskilled to oversee the Revenue Services LOB, where I managed billing for large business accounts. I resolved complex shipment and billing issues, ensuring customer satisfaction and operational efficiency. In addition to supporting my team with best practices, escalations, and quality improvements, I leveraged my customer relationship management (CRM) skills to build strong rapport with clients, addressing their needs and concerns effectively. While my role did not involve traditional sales development, it closely alig
  • F
    Customer Service Specialist
    Fusión
    Jan 2024 - Nov 2024 (11 months)
    In my role as a Customer Service Specialist, I evaluated customer eligibility for loans by meticulously reviewing and verifying application data, serving as the final decision point for loan approval or denial. I communicated loan outcomes clearly and professionally, ensuring that customers understood their options. Additionally, I assisted customers with application status and documentation questions, maintaining confidentiality and accuracy when handling sensitive financial data. While my primary focus was on customer service, I also leveraged skills in customer relationship management (CRM) and account management to enhance customer interactions. I regularly educated customers on products and services, addressing objections and managing
  • ePerformax
    Customer Service Advisor
    ePerformax
    Jun 2023 - Jan 2024 (8 months)
    As a Customer Service Advisor, I handled all major telco lines of business, providing comprehensive support across billing, technical troubleshooting, sales, and service changes. I explained customer bills clearly and resolved inquiries related to charges and account activity, ensuring a high level of customer satisfaction. My responsibilities included providing device and network troubleshooting, recommending and processing phone purchases, upgrades, and plan adjustments, as well as managing activations, plan upgrades, and feature changes. I adapted quickly while consistently meeting performance metrics, operating in a high-pressure, numbers-driven environment that mirrors the performance standards of Sales Development Representatives (SDR
Education verified_user 0% verified
  • University of Cebu
    Bachelor of Secondary Education, Major in English
    University of Cebu
    Jun 2023 - Dec 2024 (1 year 7 months)
    Completed up to Second Year – First Semester