Marquitta Crowell

Logistics System Trainer

Leidos

Mar 2024 - Current (2 years 6 months)

• Translate complex system processes into accessible training for cross-functional teams. • Developed business-aligned training materials that improved user onboarding time by 10%. • Facilitated ongoing logistics system training, ensuring compliance and performance alignment. • Partnered with leadership to evolve training into a strategic support function.

Warehouse Operations Planner

Radial Inc.

May 2023 - Mar 2024 (11 months)

• Spearheaded a returns process redesign, increasing shippable inventory and floor space by 15%. • Led a team of five planners, executing cross-functional initiatives with automation teams. • Managed customer projects and designed SOPs, ensuring process standardization. • Analyzed and resolved systems and workflow issues, enhancing operational efficiency.

Logistics Analyst / Parcel Analyst

FLEXE

Aug 2021 - Mar 2023 (1 year 8 months)

• Directed logistics operations across 13 warehouses, using ERP and analytics to drive performance. • Designed and led training for new partners on systems and process flow. • Launched new customer solutions, increasing service offerings and client retention. • Implemented a return process that minimized billing errors and saved costs. • Used metrics to guide teams through performance shifts and continuous improvement.

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Domestic Fulfillment Specialist / Account Manager

Scandinavian Tobacco Group

Jun 2018 - Aug 2021 (3 years 3 months)

• Liaised between 3PL and internal teams, resolving technical and business communication gaps. • Analyzed return trends and implemented solutions, reducing return damage rate by 20%. • Monitored parcel performance and billing, achieving consistent compliance and cost savings.

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Operations Supervisor –

Geodis Logistics

Jul 2017 - Mar 2018 (9 months)

• Launched a new tobacco client account, building processes from the ground up. • Supervised 20+ staff across inbound/outbound operations; improved performance via SOPs. • Led root cause analysis efforts, improving delivery metrics by 10%.

Logistics Manager I –

DSC Logistics

Jan 2012 - May 2017 (5 years 5 months)

• Directed supply chain functions and a 20+ person logistics team. • Implemented a new order processing system that boosted fill rate and delivery KPIs. • Created customer billing procedures for accounts up to $300K bi-monthly. • Developed and scaled Value-Added Services, significantly improving order accuracy. • Championed continuous improvement and workforce training strategies.

Marquitta Crowell

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