Marlon Magcamit Hesita Bookkeeper and Technical Support/Customer service

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Bookkeeper and Billing Administrator

Zip

Nov 2025 - Mar 2026 (5 months)

• Process and review vendor invoices for accuracy and completeness. Determine correct system allocation based on project typeEnter commercial and multi family invoices into BuildOps Post residential and service invoices into QuickBooks Cross reference invoices against PO listsInvestigate and resolve billing discrepancies Maintain organized digital financial recordsAssist with payment processing and reporting • Evaluated compliance with company policies by verifying expenditure documentation, consistently streamlining invoice workflows and supporting timely payment cycles across multiple accounting platforms.

Technical Support Representative

iQor

Dec 2022 - May 2025 (2 years 6 months)

• Answer customer concern. • Do advance troubleshooting. • Provide information on their online access. • Adhered to company policies and scripts to consistently achieve call-time and quality standards. • Offer loyalty and promotion on the account.

Customer Service Representative

Sykes

Aug 2021 - Jun 2022 (11 months)

• Answer customer concern. • Do basic troubleshooting. • Provide information on their online access. • Adhered to company policies and scripts to consistently achieve call-time and quality standards. • Offer loyalty and promotion on the account.

Customer Service Representative

VXI Global Holdings

Oct 2017 - Jun 2019 (1 year 9 months)

• Contributed to company achieving and holding industry-leading customer service ratings. • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. • Adhered to company policies and scripts to consistently achieve call-time and quality standards. • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Customer Service/Technical Support Representative

Synchrony Financial

Feb 2016 - Jun 2017 (1 year 5 months)

• Answered customer telephone calls promptly to avoid on-hold wait times. • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Collection Specialist

EXL

Sep 2013 - Dec 2015 (2 years 4 months)

• Developing, monitoring, writing and updating product content contained on Ecommerce websites or portal. • Working with product management, sales, graphics and other relevant departments to provide updated content for assigned accounts to be shared across ecommerce platforms. • Developing subject matter expertise in assigned product and taking ownership of daily business administration on assigned products.

Marlon Magcamit Hesita

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