M
Marlon Argenis Bustillo Villatoro
About
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San Salvador Department, El Salvador
Résumé
Jobs
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Customer Experience/Success RepresentativeNumeralJun 2025 - Mar 2026 (10 months)Serves as the primary advocate for customers, assisting with tax-related inquiries regarding their accounts, working along with the state representatives to fix any discrepancy, also with general tax information for new products, and registration in new states. Collaborates with multiple departments to ensure a successful resolution for the customer.- ALead Agent (Team Lead)Agency VA El SalvadorApr 2024 - May 2025 (1 year 2 months)• Assure VA’s attendance and punctuality • Lateness report (Payroll) • Client reports (Screenshots) • Open tickets with IT for assistance • Coaching Session with Vas • Communication with clients reporting Dr appointments, medical leaves, vacation request • Provide equipment to new VAs, buy and provide accessories, like headsets, laptop chargers, monitors etc.
- SVirtual Assistant in the Accounting teamSSIUSep 2023 - May 2025 (1 year 9 months)• Assist and answer accounting question regarding payment receipts, refunds, commission by chat, phone and email • Reinstate policies, create balance due Invoices, work in the Accounts receivable area sending past dues and withholding emails, make phone calls for the collection accounts • Add the premium finance notices to the policies • GL bank reconciliation reports, boards payment.
- BCustomer Service Rep, Fraud Prevention Specialist, Level 2, POC, Data EntryBLACKHAWK SUPPORT SERVICESOct 2020 - Sep 2023 (3 years)
- TEnglish Coach, Customer Service Rep, Sales Rep, Tech Support Rep, L2Teleperformance, Cognizant, Convergys, E4CCJan 2012 - Mar 2020 (8 years 3 months)
Education
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- Bilingual Administrative AssistantCentro Cultural Salvadoreño Americano
- 4 Years of Bilingual Business AdministrationUniversidad Tecnologica de El Salvador