M
Marlon Alvarez Marquez
About
Detail
Mexico
Contact Marlon regarding:
work
Full-time jobs
Résumé
Jobs
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- OVirtual AssistantOneStarFeb 2025 - Current (1 year 7 months)• Answer calls for multiple clients, manage messages, and schedule appointments and callbacks. • Respond to customer inquiries and provide information of policies and procedures. • Provide essential support to multiple clients, promoting operational efficiency.
Freelance Customer Care Agent1840 & CompanyApr 2024 - Nov 2025 (1 year 8 months)• Resolve customer complaints while building and maintaining customer relationships. • Maintain and update customer records and sales reports. • Collaborate with internal teams to communicate promotions or special offers. • Respond to customer inquiries while negotiate and close sales.- Customer Service/ Soft Collections SpecialistAmerican First FinanceOct 2023 - Apr 2024 (7 months)• Contact customers with outstanding balances to arrange payment arrangements and collect payment. • Offer assistance and support to customers with questions regarding their accounts. • Address and resolve any disputes regarding outstanding balances or payment terms in a professional and courteous manner.
- Virtual AssistantTeleperformanceMar 2020 - Jan 2023 (2 years 11 months)answer calls, manage messages and schedules, respond to customer questions, and provid administrative support.
Education
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- HAssociate of Applied Science in Business ManagementHouston, Tx.Jan 2010Graduated with Honors.
- CHigh School DiplomaCarl Hayden High School, Phoenix, Az.Jan 2001Graduated with Honors.