Mark W Convery

Over a decade in customer success, I've honed my skills in relationship building and support across various industries. My experience leading teams at Opendoor has equipped me with the ability to drive exceptional customer experiences while managing operational tasks effectively. I thrive in fast-paced environments and have a proven track record of contributing to key customer relationships and guiding teams to achieve targets. I'm confident that my strategic approach and dedication to client satisfaction will make me a valuable addition to your team.

My work with Opendoor on their customer experience team encompassed many roles, including individual contributor and manager roles. My time with Opendoor was marked by exceeding sales and service quotas while assisting with developing and leading the growing Dallas-based team. I was promoted to Associate Manager, where I had the opportunity to provide call coaching, handle customer escalations, hiring/onboarding, and advise on work tooling and product advancement.

Prior, I worked in Higher Education across many departments. I had to collaborate with departments across the institution to ensure smooth openings. In all of my positions in higher education, there was a strong focus on collaborating with university departments to encourage student development and leadership.

I have welcomed the challenges of change, leadership, and exceeding expectations throughout my positions. With a history as an ethical, hardworking, and motivated self-starter, I quickly and easily adapt to new environments. My experience in using leadership to build strong employee relationships and a dedicated commitment to customer service and satisfaction has fueled my focus on consistency and organization, creating a resourceful and efficient workplace.