M

Mark Tongol

About

Detail

Quezon City, Metro Manila, Philippines
Contact Mark regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • L
    Admin Support
    LGC LLC
    Jan 2021 - Jan 2025 (4 years 1 month)
    • Assisted with ad-hoc tasks like sorting out mails and updating saved replies
    • Updating spreadsheets and maintaining accurate records.
    • Call evaluation and escalating red flags for immediate coaching
  • Peddle
    QA Analyst / Team Leader
    Peddle
    Jan 2015 - Jan 2021 (6 years 1 month)
    • Conducted call evaluations based on QA guidelines to maintain service quality.
    • Managed rotating shifts by balancing workforce demand and staff availability.
  • F
    Customer Service / Team Leader
    FG365
    Jan 2013 - Jan 2015 (2 years 1 month)
    • Handled customer support across multiple channels.
    • Applied retention techniques on order cancellation requests which resulted in decreased amount of refunds.
    • Developed strategies for upselling additional bottles and cross-selling related products.
    • Managing customer complaints and turning negative experiences into positive ones.
    • Streamlining knowledge base and canned responses for faster resolution.
  • F
    Customer Service Representative
    Firearms4sale
    Jan 2011 - Jan 2013 (2 years 1 month)
    • Assisted customers with firearms-related inquiries, pricing questions, and order support.
    • Provided accurate product information and guided customers in selecting appropriate firearms.
    • Handled escalations, ensuring compliance with company policies and firearms regulations.
    • Maintained high customer satisfaction scores and encouraged repeat business.
  • Nissan
    Customer Service Representative
    Nissan
    Jan 2007 - Jan 2011 (4 years 1 month)
    • Delivered customer support on inquiries, complaints, and vehicle-related issues.
    • Consistently achieved KPIs and recognized as an SME handling escalations.
  • P
    Medical Consultant
    Prime Resource Outsourcing
    Jan 2004 - Jan 2007 (3 years 1 month)
    • Acted as liaison between medical practitioners and hospitals for job placements.
Education verified_user 0% verified
  • D
    Bachelor of Science in Education
    Divine Mercy College Foundation
    Jun 2002 - Mar 2004 (1 year 10 months)