Mark Panghulan General Accountant / Bookkeeper

General Accountant

Cosmo Appliances

Aug 2024 - Mar 2026 (1 year 8 months)

• General ledger entries • Records payments and adjustments • Accounts payable management • Accounts receivable management • Bank and credit cartd reconciliation • Balancing statements • Managing e-commerce accounting • Creating authorizations forms • Invoicing • Deposits • Statement of accounts • Scheduling payments • Auditing invoices

A

General Accountant

A1 Concepts

Jan 2022 - Aug 2024 (2 years 8 months)

• General ledger entries • Records payments and adjustments • Accounts payable management • Accounts receivable management • Accounts reconciliation management • Balancing statements • Managing e-commerce accounting • Creating authorizations forms • Invoicing • Statement of accounts • Scheduling payments • Order entry • Lead generation • Research and development of new internal systems • E-mail marketing of promotional offers lead generation of potential clients • Creating leasing contracts • Creating of shipping labels and BOL • Inventory accounting • Respond to customer email, calls, and chat inquiries in a timely manner and accordingly • Work directly to vendor warehouses abroad, including distributors and manufacturers.

P

General Accountant

Plant Based Pros & Restaurant and More

Oct 2021 - Jan 2022 (4 months)

• Managing new orders • Communicating between appliances vendors, customers, and delivery partners • Respond to customer email, calls, and chat inquiries in a timely manner and accordingly • Order tracking and sending tracking info • Checking item availability and alternative unit • Shipment processing • General ledger entries • Records payments and adjustments • Accounts payable management • Accounts receivable management • Saving acknowledgments and purchase orders or invoices • Order verification and background check • BOL and shipping label, and POD generation • Adding products on both website • Photo editing and content editing / creating

U

General Accountant

Unlimited Furniture Group

Dec 2020 - Oct 2021 (11 months)

• Managing new orders from Houzz and Magento and Furnishweb and other vendor's web portal • Communicating between high-end furniture vendors, customers, and delivery partners • Respond to customer email, calls, and chat inquiries in a timely manner and accordingly • Order tracking • General ledger entries • Records payments and adjustments • Accounts payable management • Accounts receivable management • Checking item availability • Shipment processing • Saving acknowledgments and purchase orders or invoices • Order verification • BOL and shipping label, and POD generation • Review orders after delivery • Ensure orders are profitable before they ship out

D

Executive Assistant

DigiMarCon

Dec 2017 - Dec 2020 (3 years 1 month)

• Research and development and data entry • Accounts payable • Accounts receivable • SEO - listing sites • SEO - content • SEO - link building • SEO - lead generation • Recruitment and acquisition • Eventbrite site developer • Bizzabo site developer • Managing tint editor • Speaker management • Exhibitor management • Partner management • Customer support management • Volunteer management • Handling inquiries through chats, emails, and calls • Delegate sales • Monthly report • Liaise with event organizer • G-Suite management

Senior Team Leader

iiNet

Oct 2013 - Dec 2017 (4 years 3 months)

• Checking each agent's EOD reports • Agent and team lead daily deliberation • Manages call volume, closely working with workforce • Monthly scorecard evaluation • Manager's escalated calls • Floor support • Training new hires • Training other departments towards our line of business/account • Handling complaints tickets for the ombudsman • Back office processing

Amazon Customer Support

Amazon

Apr 2009 - Oct 2013 (4 years 7 months)

• Track orders • Process replacement • Handling inquiries through chats, emails, and calls • Sourcing new products • Re-sending products to clients when needed • Help with marketing or logistics projects • Admin and management task to help the operations

Mark Panghulan

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