M
Mark Lopez
About
Detail
Cebu City, Central Visayas, Philippines
Résumé
Jobs
verified_user
0% verified
- HMedical Virtual AssistantHireBiz AgencyMar 2025 - Current (1 year 4 months)• Deliver virtual administrative and patient support for healthcare specialties such as Pediatrics, Gastroenterology, and Neurology. • Manage front-office tasks such as appointment scheduling, medication refill coordination, referral processing, and patient follow-ups. • Conduct appointment confirmations and assist patients with inquiries while ensuring professional and compassionate communication. • Coordinate communication between patients, providers, pharmacies, and healthcare facilities. • Maintain accurate patient records using EMR/EHR systems, including Medent, eClinicalWorks (eCW), Criterion EHR, and Epic Care Link. • Support healthcare providers with administrative workflows to improve daily clinic operations and patient care effici
Customer Support RepresentativeExact SciencesAug 2023 - Jan 2025 (1 year 6 months)• Delivered customer support for patients using Exact Sciences healthcare services, including Cologuard colon cancer screening tests. • Assisted patients with test kit inquiries, shipping concerns, and procedure explanations. • Conducted inbound and outbound calls while maintaining professionalism and accuracy in patient communication. • Resolved customer concerns efficiently while ensuring a positive patient experience. • Maintained confidentiality and accuracy when handling patient-related information.