Client Specialist
Access Health Care, Philippines
Jan 2016 - May 2017 (1 year 5 months)
• Obtain benefits and eligibility for all medical, surgical, pharmaceutical, and DME services.
• Provide service for multiple clients per day for both website and outbound calls.
• Provide benefits and eligibility for most US coverage for both commercial and federal insurance.
• Obtain prior authorization for medical, surgical, DME and pharmacy from both commercial and federal insurance.
• Review patient clinicals and provide accurate information to the insurance to obtain 100% approval of the procedure being requested by the provider.
• Ensuring electronic medical records are in place.
• Navigating MS forms, MS excel, MS teams, Athena Health EMR, Zoom, Citrix, BCBS all states, Aetna, Humana, Tricare, Medicare, Medicaid, UHC, Ambetter healt