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Mark John Leano

About

Detail

Baguio, Cordillera Administrative Region, Philippines

Contact Mark regarding: 
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Full-time jobs

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • B
    Disconnection Crew
    Benguet Electric Cooperative (BENECO)
    Jan 2023 - Current (3 years 7 months)
    • Assisted customers by addressing inquiries and providing service-related information. • Maintained accurate documentation and records. • Supported daily field operations while ensuring compliance with safety procedures. • Collaborated with team members to complete tasks efficiently and meet operational goals.
  • L
    English Tutor
    Longone English School
    Jan 2020 - Jun 2023 (3 years 6 months)
    • Conducted online English lessons for international students. • Developed communication and interpersonal skills through one-on-one instruction. • Prepared lesson materials and monitored student progress.
  • A
    Customer Service Representative (Remote)
    Audiosavings
    Jan 2016 - Jan 2019 (3 years 1 month)
    • Provided customer support via email, phone, chat, and e-commerce platforms including Amazon, eBay, Walmart, and company website. • Processed orders, tracked shipments, and resolved delivery issues. • Managed customer inquiries and escalations using CRM systems. • Improved customer satisfaction through timely and accurate issue resolution.
  • PlacidWay
    Patient Coordinator (Remote)
    PlacidWay
    Jun 2015 - Dec 2015 (7 months)
    • Assisted international patients with medical documentation and appointment scheduling. • Coordinated consultations and medical procedures with healthcare providers. • Maintained patient records and ensured smooth communication between patients and hospitals.
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Apr 2013 - Apr 2015 (2 years 1 month)
    • Handled inbound customer inquiries and resolved account-related concerns. • Maintained detailed customer records and documentation. • Collaborated with cross-functional teams to improve service delivery and customer satisfaction.
  • Sutherland Global Services
    Customer Service Representative
    Sutherland Global Services
    Nov 2012 - Mar 2013 (5 months)
    • Managed inbound customer support calls and data entry tasks. • Resolved customer issues while maintaining high-quality service standards. • Consistently achieved performance metrics and customer satisfaction goals.
  • E
    English Tutor
    Jan 2010 - Oct 2012 (2 years 10 months)
    • Delivered English language instruction to Korean students. • Assisted students in improving speaking, reading, and comprehension skills.
Education verified_user 0% verified
  • Baguio Central University
    College of Nursing
    Baguio Central University
    Jun 2008 - May 2012 (4 years)
  • B
    Electronics
    Beti
    Jun 2003 - Jun 2005 (2 years 1 month)
  • Saint Louis University
    High School
    Saint Louis University
    Jun 1997 - Jun 2001 (4 years 1 month)