Mark Jofiel G. Jaylo

I

Realtor Development Associate

Instashowplus

Aug 2025 - Feb 2026 (7 months)

• Executed daily cold calls to real estate agents and brokerages, introducing InstaShowPlus.
• Generated qualified leads through extensive outbound dialing efforts.
• Scheduled product demonstrations for sales managers and account executives.
• Clarified showing automation and security features while outlining agent benefits.
• Addressed objections regarding MLS tools, BrokerBay, and ShowingTime effectively.
• Maintained CRM by updating call notes, lead status, and follow-up tasks.
• Secured new customer accounts through persistent cold calling and exceptional service delivery.

B

Lead Manager

Backyard Home Buyers

Apr 2022 - Mar 2023 (1 year)

• Manage new leads that came in the system, check initial conversation to determine if it is a hot lead.
• Call new leads and pre-qualify them
• Gather necessary information that the Acquisition manager needs.
• Send weekly KPI reports

B

Sales Executive

Bravo Pack

Aug 2021 - Jun 2022 (11 months)

• Greeted customers and listened closely to problems described to determine solutions.
• Cold calling new prospects
• Using right tools to assess client's needs using the right tools
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Calling companies and create interest with our product and services

Sales Associate

Highland Park Lapidary

Jan 2021 - Jun 2021 (6 months)

• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.

W

Phone Banker

WELLS FARGO INC.

Mar 2019 - Aug 2019 (6 months)

• Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
• Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
• Handled over 100 incoming telephone calls, emails and chat requests.

V

Senior Customer Service Associate

Visa Philippines Business Processing Center, Corp

Feb 2016 - Feb 2019 (3 years 1 month)

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Greeted customers and listened closely to problems described to determine solutions.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Escalated issues to proper supervisors when standard processes were not effective.
• Took cash and credit card payments via phone, in person and through email.

Customer Service Representative

Teletech

Jun 2015 - Feb 2016 (9 months)

• Recommended products to customers, providing detailed explanations to enhance knowledge.
• Assisted customers in scheduling appointments, processing special orders, and coordinating merchandise pick-up.
• Answered customer calls promptly, ensuring minimal wait times and high service levels.
• Cultivated a strong community reputation through dedication to customer satisfaction and relationship building.

D

Printing Press Operator

Dane Publishing House Inc.

May 2014 - Dec 2014 (8 months)

• Set up and operated printing press machines.
• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Loaded and positioned unprinted materials.
• Inspected machines and performed repairs.
• Successfully completed monthly safety training sessions.
• Examined job orders to determine quantity, stock specifications, colors and special printing instructions.

Mark Jofiel G. Jaylo

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Mark Jofiel G. Jaylo

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