Experienced and licensed Claims Specialist with over 10 years of expertise in insurance claims handling, customer service, and administrative support. Proven track record of resolving complex
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Onboarding Analyst
Insight Global, UnitedHealthcare
May 2025 - Dec 2025(8 months)
Agent Onboarding
Independent Travel Advisor public Remote experience
Archer Travel
Apr 2025 - Current(1 year 8 months)
Independent Travel Advisor booking travel for clients
Claims Specialist
State Farm Insurance
Dec 2022 - Current(4 years)
• Investigate and evaluate total loss auto claims to determine coverage, liability, and appropriate settlement amounts. • Analyze policy provisions, conduct quality first contact interviews, and resolve title discrepancies. • Prevent fraudulent claims by reviewing documentation, verifying data, and referring suspicious activity to the Special Investigations Unit (SIU). • Maintain compliance with state regulations and internal claims processing standards. • Deliver outstanding customer service by responding to inquiries and resolving issues promptly.
Claims Service Specialist / Workflow COE Associate
Allstate Insurance
Dec 2014 - Dec 2022(8 years 1 month)
• Created detailed demand packages for adjusters and tracked timelines to meet regulatory deadlines. • Utilized order processing skills to coordinate and manage medical record requests for bodily injury claims, ensuring all necessary documentation was accurately integrated into the claims processing lifecycle. • Applied professional hospitality and logistical expertise to coordinate comprehensive travel arrangements for insureds, witnesses, and adjusters, facilitating seamless attendance at depositions and jury trials while ensuring operational continuity.
Lab Administrative Assistant / Customer Service Representative
Texas Department of Public Safety
Mar 2013 - Dec 2014(1 year 10 months)
• Assisted citizens with driver's license services, conducted testing, verified identity documents, and processed financial transactions.