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Mark Edward Paulite

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Metro Manila, Philippines

Contact Mark regarding: 
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Full-time jobs

Timeline


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Résumé


Jobs verified_user 0% verified
  • D
    Cloud Support Engineer II
    DoubleCloud
    Apr 2024 - Mar 2025 (1 year)
  • D
    Support Engineer
    DoubleCloud
    Jun 2022 - Mar 2025 (2 years 10 months)
  • SupportNinja
    Technical Support Engineer III
    SupportNinja
    Jun 2022 - Apr 2024 (1 year 11 months)
    • Specialized in AWS services: EC2, RDS, S3, VPC, CloudFormation, etc. • Supported DoubleCloud products in containerized environments with Grafana and open source databases. • Provided SQL-based testing and replication; configured replicas and data shards. • Partnered with engineering teams for continuous product improvement.
  • GeBBS Healthcare Solutions
    IT Support Engineer
    GeBBS Healthcare Solutions
    Oct 2021 - Jul 2022 (10 months)
    • Provided Tier 1–2 support for healthcare infrastructure and systems. • Conducted installations, maintenance, and troubleshooting across networks and hardware/software. • Maintained technical documentation and enforced data security best practices.
  • TaskUs
    Technical Support Representative II
    TaskUs
    Nov 2019 - Sep 2021 (1 year 11 months)
    • Delivered support for Smartsheet platform; ensured issue resolution and customer satisfaction. • Conducted training sessions, created knowledge base articles, and gathered user feedback for feature enhancements.
Education verified_user 0% verified
  • S
    Systems Security Certified Professional (SSCP)
    Jun 2025 - Current (11 months)
  • E
    EF SET English Certificate
    Jun 2022 - Current (3 years 11 months)
  • C
    Certified Information Security Manager (CISM)
    Jun 2019 - Current (6 years 11 months)
  • Our Lady Of Fatima University
    Bachelor's Degree in Information Technology
    Our Lady Of Fatima University
    Jan 2015 - Jan 2019 (4 years 1 month)