Team Leader/Supervisor
Rendition Digital International
Feb 2016 - Dec 2017 (1 year 11 months)
Handled lead generation team. Spearheaded the team that grew from 1 man team to 20 people team. Responsible for planning daily tasks, performance, and setting quotas. Manage weekly reports, monthly reports, attendance tracking, and billing reports. Quality assurance of work. Conduct monthly agent evaluation, midyear, and yearly evaluation. Coaching and motivating agents.