M

Mark Anthony Legamia

About

Detail

Tanauan, Calabarzon, Philippines
Contact Mark regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Panoptyc
    Validator (QA)
    Panoptyc
    Aug 2025 - May 2026 (10 months)
    • Conducted video surveillance analysis and evidence validation. • Ensured accuracy and compliance with quality assurance standards. • Reviewed incidents and maintained detailed reports for operational use.
  • T
    Content Moderator
    TaskUs Inc.
    Apr 2025 - Jul 2025 (4 months)
    • Reviewed and moderated user-generated content according to company policies. • Maintained platform integrity by identifying and escalating policy violations. • Demonstrated attention to detail while handling high-volume tasks.
  • C
    Internet Service Support
    CID
    Sep 2024 - Nov 2024 (3 months)
    • Assisted in managing internet service operations and customer concerns. • Helped resolve connectivity and service-related issues efficiently.
  • iQor
    Technical Support Representative
    iQor
    Mar 2024 - Jul 2024 (5 months)
    • Troubleshot home internet connectivity and mobile device issues. • Assisted customers with technical concerns and system maintenance. • Delivered effective resolutions while meeting performance targets.
  • T
    Email Support Representative
    TaskUs Inc.
    Jan 2019 - Jan 2023 (4 years 1 month)
    • Provided email and non-voice support to customers. • Resolved customer complaints and account-related concerns efficiently. • Received Top Advisor Award and Most Improved Award for outstanding performance. • Maintained high productivity and quality standards.
  • Alorica
    Technical Support Agent
    Alorica
    Jan 2017 - Jan 2019 (2 years 1 month)
    • Provided technical support for an international internet service provider. • Achieved high customer satisfaction scores (CSAT). • Consistently met account metrics and qualified for performance incentives.
  • C
    Senior Customer Service Specialist
    Convergys Philippines
    Jan 2011 - Jan 2016 (5 years 1 month)
    • Delivered back-office and non-voice customer support services. • Exceeded productivity and performance goals consistently. • Managed customer concerns effectively while maintaining quality standards. • Built positive working relationships with management and colleagues.
Education verified_user 0% verified
  • P
    Philippine School of Business Administration
    Jun 2001 - Mar 2002 (10 months)