Mark Anthony Gan

ETech Breach Support Representative

GigCX Marketplace

Nov 2025 - Dec 2025 (2 months)

• Answered inbound calls from client’s customers who received a letter from Conduent regarding the breach • Assisted client’s customers with all their concerns about the letter they received from Conduent regarding the breach/the complimentary credit monitoring & identity restoration services offered by Conduent based from the provided resources by Conduent • Proactively encouraged the client’s customers to take advantage of the complimentary credit monitoring & identity restoration services offered by Conduent and assisted them in enrolling online as needed

ETech Breach Support Representative

GigCX Marketplace

Nov 2025 - Dec 2025 (2 months)

answered inbound calls from client’s customers who received a letter from Conduent regarding the breach assisted client’s customers with all their concerns about the letter they received from Conduent regarding the breach/the complimentary credit monitoring & identity restoration services offered by Conduent based from the provided resources by Conduent proactively encouraged the client’s customers to take advantage of the complimentary credit monitoring & identity restoration services offered by Conduent and assisted them in enrolling online as needed

A

Administrative Assistant

ACCA Concepts

Jan 2023 - Oct 2025 (2 years 10 months)

did inbound/outbound phone support particularly appointment setting under various campaigns like car accident insurance/janitorial services/tax, credit card or personal debts/merchants cash advance or loan for B2B and B2C clients in US and Canada areas did lead generation for virtual assistance services targeted to various industries in US/Canada/UK areas in favor of ACCA Concepts did temporary full-time work for the Closing Team Disbursement Department performs bulk data checking and cross referencing of various Dalmore Subscription Agreements against the designated investment transactions platform/application did permanent full-time work for the Quality Department performs bulk data cleaning for various Dalmore Offerings Sheets does other

A

Administrative Assistant

ACCA Concepts

Jan 2023 - Oct 2025 (2 years 10 months)

• Did inbound/outbound phone support particularly appointment setting under various campaigns like car accident insurance/janitorial services/tax, credit card or personal debts/merchants cash advance or loan for B2B and B2C clients in US and Canada areas • Did lead generation for virtual assistance services targeted to various industries in US/Canada/UK areas in favor of ACCA Concepts • Did temporary full-time work for the Closing Team Disbursement Department • Performs bulk data checking and cross referencing of various Dalmore Subscription Agreements against the designated investment transactions platform/application • Did permanent full-time work for the Quality Department • Performs bulk data cleaning for various Dalmore Offerings Sheet

F

Administrative Assistant

Filodoxia PH OPC

Mar 2022 - Jan 2023 (11 months)

• Was a Team Leader in Training that led the IR Inbound/Outbound Calls team • Responsible for handling the inbound and outbound calls for the IR Inbound/Outbound Calls team • Also handled the email tasks of the IR Email team at one time • Did some side work as well for the Quality Department • Performs bulk data cleaning for various Dalmore Offerings Sheets • Does other tasks as required

F

Administrative Assistant

Filodoxia PH OPC

Mar 2022 - Jan 2023 (11 months)

was a Team Leader in Training that led the IR Inbound/Outbound Calls team responsible for handling the inbound and outbound calls for the IR Inbound/Outbound Calls team also handled the email tasks of the IR Email team at one time did some side work as well for the Quality Department performs bulk data cleaning for various Dalmore Offerings Sheets does other tasks as required

D

Business Development Executive

DOWELL RESEARCH UX LIVING LAB

Dec 2020 - Feb 2022 (1 year 3 months)

responsible for promoting and marketing the company’s services through events participation and live streaming presentations via Facebook & YouTube does email/chat/social media marketing, promoting, and offering of the company’s services prepares demo/training presentations via Canva, to be presented through Google Meet, to interested prospective clients prepares different presentations via Canva every week, to be presented through live steaming, four times a week, twice each for Facebook and YouTube does other tasks required by my manager

D

Business Development Executive

DoWell UX Living Lab

Dec 2020 - Feb 2022 (1 year 3 months)

• Responsible for promoting and marketing the company’s services through events participation and live streaming presentations via Facebook & YouTube • Does email/chat/social media marketing, promoting, and offering of the company’s services • Prepares demo/training presentations via Canva, to be presented through Google Meet, to interested prospective clients • Prepares different presentations via Canva every week, to be presented through live steaming, four times a week, twice each for Facebook and YouTube • Does other tasks required by my manager

E

Team Leader

Emapta Versatile, Inc.

Aug 2018 - Jun 2019 (11 months)

• Handles and manages a team of 5 spa reservation sales specialists • Does individual coaching sessions/mini training sessions • Conducts team meetings • Does weekly call evaluations • Conducts monthly, quarterly, mid-year and sooner, annual performance evaluations • Administers corrective actions • Does weekly/monthly client calls

E

Team Leader

EMAPTA VERSATILE SERVICES INC.

Aug 2018 - Jun 2019 (11 months)

handles and manages a team of 5 spa reservation sales specialists does individual coaching sessions/mini training sessions conducts team meetings does weekly call evaluations conducts monthly, quarterly, mid-year and sooner, annual performance evaluations administers corrective actions does weekly/monthly client calls

B

Part-Time Home-Based English Trainer

Bizmates Philippines, Inc.

Feb 2017 - Oct 2017 (9 months)

provides English lessons/training using the company’s provided lesson materials to Japanese professionals via Skype does some corrections in terms of pronunciation and sentence constructions introduces new words/vocabulary as well as idioms, business terms and expressions

B

Part-Time Home-Based English Trainer

Bizmates Philippines, Inc.

Feb 2017 - Oct 2017 (9 months)

• Provides English lessons/training using the company’s provided lesson materials to Japanese professionals via Skype • Does some corrections in terms of pronunciation and sentence constructions • Introduces new words/vocabulary as well as idioms, business terms and expressions

O

OBT Support Supervisor

On Demand English Innovations, Inc. (51talk)

Apr 2016 - Nov 2016 (8 months)

• Supervises/manages the support team composing of 9 support associates whose tasks are to provide technical/lesson support to office-based online teachers • Monitors performance/progress of the team as per company-based key performance indicators (KPIs) • Provides monthly coaching/mentoring/training, or as needed

O

OBT Support Supervisor

On Demand English Innovations, Inc. (51talk)

Apr 2016 - Nov 2016 (8 months)

supervises/manages the support team composing of 9 support associates whose tasks are to provide technical/lesson support to office-based online teachers monitors performance/progress of the team as per company-based key performance indicators (KPIs) provides monthly coaching/mentoring/training, or as needed

Nesting Trainer

ABC360

Jul 2015 - Jan 2016 (7 months)

conducts training for new online teachers/tutors monitors performance/progress & recommends eligibility for endorsement to probationary status provides coaching/mentoring

Nesting Trainer

ABC360

Jul 2015 - Jan 2016 (7 months)

• Conducts training for new online teachers/tutors • Monitors performance/progress & recommends eligibility for endorsement to probationary status • Provides coaching/mentoring

Team Manager

InterContinental Hotels Group (IHG)

Jun 2007 - Jul 2015 (8 years 2 months)

• Handles and manages a team of an average of 16 hotel reservation sales specialists • Does individual/group coaching sessions/training sessions • Conducts team meetings • Does regular call evaluations • Conducts quarter, mid-year and annual performance evaluations • Administers corrective actions • Does personal/career development planning • Conducts final interviews for job applicants

Team Manager

InterContinental Hotels Group (IHG®)

Jun 2007 - Jul 2015 (8 years 2 months)

handles and manages a team of an average of 16 hotel reservation sales specialists does individual/group coaching sessions/training sessions conducts team meetings does regular call evaluations conducts quarter, mid-year and annual performance evaluations administers corrective actions does personal/career development planning conducts final interviews for job applicants

About

Detail

Timeline

Résumé