Mark Anthony Biazon
About
Detail
Senior Customer Associate / Collection Specialist / Tier 3 Technical Support / Marketing Specialist / Travel Sales Associate /
Taguig, Metro Manila, Philippines
Résumé
Jobs
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Sales RepresentativeASAP TicketsMar 2024 - Apr 2025 (1 year 2 months)- Customer Service RepresentativeCapgeminiOct 2022 - Oct 2024 (2 years 1 month)- Provided exceptional customer service by addressing client inquiries, resolving issues, and ensuring a positive experience. - Maintained accurate records and tracked customer interactions to enhance service delivery and client satisfaction. - Utilized customer relationship management tools such as Salesforce and HubSpot to manage client data, log calls, schedule appointments, and send follow-up emails, ensuring thorough communication and follow-through. - Leveraged familiarity with email marketing platforms like Klaviyo, which integrate with CRMs for effective targeting and automation, making the transition to using tools like Zoho CRM or Salesforce seamless and intuitive.
- Email Marketing SpecialistKlaviyoOct 2022 - Oct 2023 (1 year 1 month)- Developed and executed targeted email marketing campaigns using the Klaviyo platform, optimizing customer engagement and conversion rates. - Analyzed campaign performance metrics to refine strategies and improve overall effectiveness. - While Microsoft Outlook was not directly utilized in this role, I have over 5 years of experience using it in previous positions, where I managed customer emails, scheduled meetings, and coordinated with internal teams to enhance communication and organization. - My familiarity with various internal communication systems and web-based tools, including shared inboxes and CRM-integrated email platforms, has equipped me with the adaptability to navigate and leverage new systems effectively.
- Senior AssociateCapgeminiSep 2022 - Oct 2024 (2 years 2 months)
- Senior SpecialistCapgeminiJan 2022 - Dec 2024 (3 years)As a Senior Specialist, I handled customer issues related to security alarm systems, providing exceptional email and chat support to ensure customer satisfaction. My role involved troubleshooting technical problems and guiding customers through solutions effectively. Additionally, I utilized Microsoft Outlook extensively for managing emails, scheduling meetings, and coordinating with both customers and internal teams. My experience in customer support and travel sales roles allowed me to leverage Outlook's features, such as folders, flags, and shared calendars, to stay organized with calendar reminders, customer follow-ups, and efficiently manage multiple email threads. This proficiency in Outlook contributed to my ability to manage daily w
- CContent Moderator SpecialistConcentrix InternationalJan 2020 - Dec 2022 (3 years)As a Content Moderator Specialist, I assisted customers with their social media accounts that had been restricted by Facebook and Instagram, addressing inquiries and providing support to resolve issues effectively. My role involved maintaining a high level of customer satisfaction through prompt and accurate responses. Additionally, I leveraged my experience with customer relationship management tools such as Salesforce and HubSpot to manage client data, track follow-ups, and maintain accurate records. For instance, in my previous travel sales and technical support roles, I utilized these tools to log calls, schedule appointments, send email follow-ups, and update customer information. My familiarity with email marketing platforms like Klav
- FCustomer Support (CSR)FIS Global SolutionsJan 2019 - Dec 2020 (2 years)Handling Account & Billing Inquires for telecommunication accounts.
Education
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- AAccountancy & Bussiness ManagementAMA CollegeJan 2017 - Dec 2019 (3 years)Skills: Customer Relationship Management (CRM)
- PSecondary SchoolPDMHS HIGH SCHOOLJan 2013 - Dec 2017 (5 years)Skills: Customer Relationship Management (CRM)
Awards
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- CURRICULUM VITAECapgeminiOct 2024am proud to have been recognized as Employee of the Year at Capgemini in both 2023 and 2024, and to have received the Best Customer Service Award in 2013 for my commitment to exceptional service. My coworkers have said that I am reliable, solution-focused, and an effective communicator. I excel at customer service excellence, problem-solving, and team leadership.
- CVIRTUAL ASSISTANTCLAIR VOYNACENov 2023scholarship
- QQUICKBOOKS CERTIFICATIONQuickBooksQuickBooks Certification equips individuals with the skills to manage finances using QuickBooks software. It covers essential features such as invoicing, expense tracking, financial reporting, and payroll management. This certification demonstrates proficiency in managing business finances, ensuring accuracy, and improving financial decision-making. It’s ideal for those looking to streamline accounting processes and support businesses in maintaining organized financial records.
- EMAIL MARKETINGKlaviyois a training program designed to help individuals master email marketing using the Klaviyo platform. The certification covers key features such as email automation, list segmentation, campaign creation, and performance analysis. It equips marketers with the knowledge to effectively use Klaviyo to drive customer engagement, improve email deliverability, and optimize marketing strategies. Earning this certification demonstrates proficiency in leveraging Klaviyo for successful email marketing campaigns.