Mark Anthony Basa
About
Detail
Eastern Visayas, Philippines
Contact Mark regarding:
Flexible work
Starting at
USD6/hour
Résumé
Jobs
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- MTechnical Support RepresentativeMicrosourcing PhilippinesSep 2025 - Feb 2026 (6 months)• Provided technical support for users of a digital advertising platform.
• Troubleshot system and connectivity issues through phone and email support.
• Performed diagnostics such as log reviews, ping, and tracert tests when needed.
• Documented cases and coordinated with internal teams to resolve complex issues. 
Team LeaderCompass Experience LabsSep 2024 - Aug 2025 (1 year)• Led a team providing email and chat support for Olaplex customers.
• Monitored ticket queues and ensured service levels and quality standards were met.
• Reviewed agent responses and provided coaching to improve customer experience.
• Handled escalations and supported team operations when needed- MClient Experience Account ManagerMicrosourcing Ph.Jul 2022 - Oct 2024 (2 years 4 months)• Managed multiple client accounts and served as the main point of contact.
• Addressed client concerns, handled escalations, and ensured timely resolutions.
• Monitored account performance and maintained service-level targets.
• Worked with internal teams to support client needs and improve service delivery. - MClient Service Team LeadMicrosourcing PhilippinesMay 2021 - Jun 2022 (1 year 2 months)• Led and supported a team of customer service representatives handling customer inquiries.
• Monitored team performance and ensured adherence to service standards and SLAs.
• Provided coaching, guidance, and feedback to improve team productivity and quality.
• Assisted with escalations and complex customer concerns.
• Supported onboarding and training of new team members.
• Reported team updates and performance metrics to management - ITeam ManagerIBEX PhilippinesAug 2020 - May 2021 (10 months)• Managed agent performance and coached team members to improve KPIs.
• Maintained performance tracking and conversion data for real-time management.
• Conducted performance analysis and created action plans to improve results.
• Collaborated with management to implement recognition programs and operational strategies - SRecruitment Specialist/ Coach Track Trainee/ Nps AnalystSITEL PHILIPPINESSep 2018 - Jul 2020 (1 year 11 months)• Conducted NPS analysis and reviewed customer feedback to improve service quality.
• Facilitated coaching sessions and call reviews with agents.
• Supported recruitment activities, including screening and assessment.
• Completed leadership training modules for team leader certification - Team LeaderAcquire Asia PacificSep 2013 - Jun 2016 (2 years 10 months)• Supervised agents and monitored call quality and performance metrics.
• Conducted coaching sessions and regular performance reviews.
• Led team meetings and ensured compliance with operational standards.
• Managed project timelines and team productivity - Customer Experience RepresentativeAcquire Asia PacificJun 2013 - Sep 2013 (4 months)• Provided customer service support and handled client inquiries.
• Assisted customers with account concerns and service requests. - Customer Acquisition SpecialistAcquire Asia PacificJan 2013 - Jun 2013 (6 months)• Conducted outbound sales and customer acquisition activities.
• Promoted services and assisted customers with product information. - ZTechnical Support Representative For Gps NavigationZephyr Communications IncJan 2010 - Jan 2012 (2 years 1 month)• Provided technical troubleshooting and support for GPS navigation devices.
• Assisted customers with product setup, software updates, and technical issues. - ETechnical Support For Gps NavigationEpixTar IT Enabled ServicesJan 2009 - Jan 2010 (1 year 1 month)• Delivered technical support for GPS navigation systems.
• Assisted customers with device troubleshooting and usage guidance. - ECustomer Services RepresentativeEpixTar IT Enabled ServicesJan 2007 - Jan 2009 (2 years 1 month)• Handled inbound customer support and outbound sales for credit card accounts.
• Assisted customers with inquiries, account services, and product promotions. - IOutbound Sales RepresentativeInnovative Marketing Strategies IncJan 2005 - Jan 2007 (2 years 1 month)• Conducted outbound sales calls and promoted products to potential customers.
• Built rapport with clients and achieved sales targets.
Education
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- Bs Psychology (Undergraduate)Far Eastern UniversityJan 1998
- SHigh SchoolSamantabhadra InstituteJan 1994
- PElementaryPhilippine Cultural High SchoolJan 1990