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Mark Anthony A. Buna

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Calbayog City, Eastern Visayas, Philippines

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Résumé

Jobs verified_user 0% verified
  • E
    Remote Chat Support Associate – Adult Content Platform (WFH)
    Ema
    Nov 2024 - Current (2 years)
    • Monitored and analyzed engagement KPIs to optimize high-volume fan interactions (150+ daily)
    • Boosted sales performance to 98.29% of target through data-driven messaging strategies
    • Used internal dashboards to track conversion patterns and suggest engagement improvements
    • Managed premium-tier accounts while completing 4 analytics projects in SQL, Excel, and Power BI
  • A
    Customer Service Associate – Retail Account
    Amazon,
    Jul 2024 - Aug 2024 (2 months)
    • Resolved 120+ daily customer issues while maintaining an 85% first-contact resolution rate
    • Tagged and tracked issue types to support root-cause analysis and internal reporting
  • C
    Technical Advisor I – Telco Account
    Concentrix CVG Philippines, Inc.,
    Feb 2024 - Jun 2024 (5 months)
    • Analyzed support call patterns to improve resolution efficiency and meet SLA targets
    • Converted 5% of eligible tech support calls into mobile upgrades through customer profiling
    • Maintained 85% customer satisfaction using real-time feedback data operations.
Education verified_user 0% verified
  • A
    Data Analytics Bootcamp
    Alexander Freberg (YouTube)
    Oct 2024 - Feb 2025 (5 months)
  • P
    PRC Civil Engineering Licensure Exam Passer
    Nov 2023 - Current (3 years)
  • C
    Bachelor of Science
    Cebu Institute of Technology – University
    Apr 2021 - Feb 2023 (1 year 11 months)
Projects (professional or personal) verified_user 0% verified
  • B
    Bank Loan Insights Dashboard | Power BI
    May 2025
    Developed a 3-page dashboard to assess loan approval rates, credit risk, and repayment patterns.
    • Found excellent credit and high-income profiles had highest approval and lowest interest rates
    • Flagged “Other” loan purposes as most default-prone, recommending tighter screening
    • Revealed defaults were highest among employed borrowers, suggesting hidden risk factors
    • Seniors had the highest approval rates, informing demographic targeting
    • Large loan borrowers repaid faster, supporting more flexible repayment options
  • H
    Hospital Patient Data Analysis | MySQL
    Apr 2025 - May 2025 (2 months)
    Analyzed 55K+ patient records to support better hospital operations and resource planning.
    • Found top conditions: Arthritis (9.3K), Diabetes (9.3K), Hypertension (9.2K)
    • Detected 5.1K emergency admissions on weekends, prompting staffing changes
    • Identified Room 393 as most utilized (181 patients), improving room allocation
    • Flagged ₱287.1M in claims billed to top insurer, guiding billing audits and process review
    • Supported doctor workload balancing through treatment frequency tracking
  • P
    Personal Finance Tracker | MySQL
    Apr 2025
    Created a relational database to manage income, expenses, and debt trends across 2024.
    • Flagged ₱29.6K negative net worth caused by overspending and under-saving
    • Identified top spending categories: Physical (₱84.6K), Rent (₱39.3K), Family (₱28.4K)
    • Evaluated 5% investment ROI to guide future allocation
    • Highlighted ₱3.8K in total debt with ₱189.90 interest paid, supporting debt reduction strategies
    • Recommended budget reallocation for long-term financial health
  • S
    Supermarket Sales Analysis | Microsoft Excel
    Mar 2025
    Analyzed 3 months of data across 3 branches to uncover customer trends and optimize
    operations.
    • Identified a 17% sales drop in key categories; recommended bundling strategies
    • Pinpointed peak sales periods (7–8 PM, weekends) for staffing optimization
    • Found 22% higher revenue from female customers and members, guiding segmented
    campaigns
    • Revealed weak price-volume correlation; emphasized product placement and loyalty perks
    • Recommended extending sales tracking to forecast seasonal demand