Marjorie Mananon

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Data Evaluator

NeoWork

Jun 2025 - Jan 2026 (8 months)

• Followed and checked detailed task instructions by testing real user tasks in a VNC-based system. • Reviewed AI/system performance for accuracy, following instructions, and successful task completion based on guidelines. • Identified errors, unusual cases, and system issues, then provided feedback for improvements. • Performed end-to-end quality checks for annotations, prompts, and outputs. • Managed high-volume tasks independently while meeting quality and deadline requirements. • Maintained data confidentiality and quickly adapted to new tools and processes.
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Customer Service Representative

OP360

Oct 2024 - Mar 2025 (6 months)

ENTA Clinic • Scheduled, canceled, and rescheduled 80+ patient appointments per shift while maintaining accuracy and efficiency • Assisted patients with appointment-related inquiries and provided timely support • Provided accurate scheduling information while ensuring a positive customer experience • Managed scheduling updates and maintained organized patient records
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Customer Service Representative

Jul 2021 - May 2024 (2 years 11 months)

Healthcare Insurance Account • Assisted members with prescription, medical, and general service inquiries • Verified insurance benefits, eligibility, referrals, and in-network providers • Investigated billing, enrollment discrepancies, authorizations, and denials • Processed cancellations, reinstatements, one-time payments, and auto-pay setup • Handled escalations and complex member concerns • Coordinated with pharmacies and provider offices for drug authorization overrides • Reviewed and filed appeals and complaints

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