Marjorie Nde

Marjorie Nde

About

Detail

Littoral, Cameroon
Contact Marjorie regarding: 
Flexible work

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • H
    CLIENT SUPPORT SPECIALIST
    HEADWAY through PRO TECH ALLIANCE
    Jan 2024 - Current (2 years 9 months)
     Handling over 40 inbound calls a day and making some outbound calls.  Accurately entering/updating client information in the company's CRM software.  Enlightening clients about Headway, and guiding them on how to use the platform to find suitable mental health providers for their needs and book appointments with them.  Scheduling appointments with mental health providers on behalf of clients.  Explaining basic insurance information to clients pertaining to their appointments.  Performing website troubleshooting for existing clients.  Promoting sales/scheduling for mental health providers on Headway by enlightening clients about their practice and benefits.  Consistently achieving impressive KPI scores/metrics including weekly sched
  • Empower
    CUSTOMER SERVICE REPRESENTATIVE
    Empower
    Jan 2023 - Dec 2023 (1 year)
     Handled over 45 inbound calls daily.  Performed website and mobile app troubleshooting to help clients with account access issues and otherwise.  Made adjustments to client's contribution details as requested.  Worked with teammates, supervisors and other teams like IT, beneficiary team, loans and withdrawals team, fraud team, financial/investments team, to assist clients better.  Promptly and accurately recorded data about all calls in the company's CRM software.  Consistently produced excellent KPI scores on call handle time, punctuality and adherence to schedule, first time call resolution, and weekly client ratings of no less than 4/5.
  • L
    CUSTOMER SERVICE REPRESENTATIVE/ASSISTANT
    LOGONA PHOTO STUDIO,
    Sep 2021 - Nov 2022 (1 year 3 months)
    As a Customer Service Representative/Assistant, I guided client purchases by explaining various products and services to them. I calculated bills for clients and received payments for products and services, ensuring accurate records of daily income. I attended to clients who scheduled photoshoot sessions by email and chat, providing timely and effective communication. Additionally, I organized the CEO's schedule and reminded him promptly of his daily tasks. I performed other duties as assigned, such as purchases for supplies and deliveries of finished work to clients. Furthermore, I utilized project management skills to handle marketing campaigns aimed at driving traffic and attracting new clients, enhancing our overall service reach and cl
Education verified_user 0% verified
  • T
    BSc in Crop Production Technology
    The University of Bamenda
    Dec 2017 - Dec 2021 (4 years 1 month)
  • P
    GCE Advanced Level Certificate (High School Diploma)
    Presbyterian Secondary School (PSS)
    Sep 2014 - Jun 2016 (1 year 10 months)