M

Maritza Regina Alvarez Trejo

About

Detail

Customer Experience Supervisor - Training And Development
Mexico City, Mexico

Contact Maritza regarding: 
work
Full-time jobs

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • TTEC
    Team Lead / Trainer
    TTEC
    Nov 2025 - Current (1 year)
    I excel at coaching, performance management, and developing talent to consistently meet or exceed targets. Strong in problem-solving, communication, and coordinating with cross-functional areas to ensure smooth operations and outstanding service delivery. Focused on building accountability, supporting team growth, and driving continuous improvement.
  • AT&T
    Account Receivable
    AT&T
    Jun 2025 - Oct 2025 (5 months)
    Experienced in B2B Collections within the telecommunications industry, specializing in resolving billing issues, improving cash flow, and maintaining strong customer relationships. Skilled in negotiation, payment analysis, and collaborating with cross functional teams to meet recovery targets and enhance the customer experience.
  • Remote Hive
    Supervisor Customer Service
    Remote Hive
    Jun 2025
    • Agent Development: Provide ongoing training and coaching to enhance agent performance and skills.
    • Daily Coaching: Deliver regular coaching sessions to agents to address areas for improvement and reinforce best practices.
    • Customer Escalation Management: Handle complex customer escalations, resolving issues in a timely and professional manner.
    • Auxiliary Monitoring: Conduct regular monitoring of agent performance, providing feedback and guidance to ensure high-quality results.
  • First Source
    Assistant Manager
    First Source
    Oct 2024 - Jan 2025 (4 months)
    • Portfolio Management: Over 80 Full-Time Equivalents (FTEs)
    • Work Breakdown Structure (WBS) Presentation
    • Project Implementation Plan (PIP) Execution
    • Team Development Initiatives
    • Productivity Metrics and Key Performance Indicators (KPIs)
    • Achievement of Strategic Goals
  • Tech Mahindra
    Sr Team Lead / Trainer
    Tech Mahindra
    Dec 2021 - Oct 2024 (2 years 11 months)
    • Successfully managed a workforce of over 35 associates.
    • Fostered engagement across two diverse lines of business.
    • Achieved significant improvements in productivity alongside substantial revenue growth.
    • Effectively decreased attrition and absenteeism rates.
    • Oversaw the certification process for more than 10 classes.
    • Implemented a comprehensive day-to-day training model.
  • Compucom
    IT Analyst / Trainer
    Compucom
    Mar 2020 - Nov 2021 (1 year 9 months)
    • Conducting troubleshooting for in-store equipment.
    • Facilitating onboarding processes for new employees.
    • Providing daily follow-up training sessions for new hires.
    • Developing training materials for educational purposes.
  • T
    Team Leader
    TKM
    May 2019 - Nov 2019 (7 months)
    Sales Client Engagement:
    • Training Programs for Sales and Customer Retention
    • Daily Coaching and Development Sessions
  • B
    Team Leader
    Best Lead Solutions
    Feb 2018 - May 2019 (1 year 4 months)
    Sales Coaching Development
    Established Quality Assurance Standards
  • N
    Sales Associate
    NEXOIT
    Apr 2017 - Nov 2017 (8 months)
  • 1
    Sales Associate
    121 contact
    Dec 2016 - Mar 2017 (4 months)
Education verified_user 0% verified
  • I
    Degree in Administration
    IN PROGRESS
    Jan 2025 - Current (1 year 10 months)