Marisela Díaz Olmeda Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

XB Fulfillment

Sep 2022 - Oct 2023 (1 year 2 months)

• Managed protocol, ensuring protocol was updated appropriately in the system within 24 hours. • Collaborate closely with warehouse and logistics teams to optimize order processing and fulfillment. • Evaluated processes to look for ways to streamline and increase efficiency and improve accuracy. • Point of Contact for all customer inquiries concerning work-orders, invoicing, and shipments. • Collaborated closely with project managers, estimators, and field teams to coordinate project details. • Support and work cross functionally with Sales, IT, Finance and the rest of XB's supply chain to process and efficiently manage the full cycle of customer orders.

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PROJECT MANAGER

Autoliv/Veoneer

Apr 2022 - Sep 2022 (6 months)

• Oversaw cross-functional project teams, including engineering, manufacturing, quality, and supply chain. • Prepared and proofread documents, and reports, maintaining a high standard of accuracy. • Identify and mitigate project risks, proactively address issues, and drive solutions to exceed expectations. • Checked documentation for appropriate coding, catching errors and making revisions. • Submit CAPEX for new lines and/or equipment involved in the new projects. • Coordinate Line Design Workshops for capacity and investment review.

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CUSTOMER PLANNER (Master Scheduler)

Autoliv/Veoneer

Feb 2019 - Apr 2022 (3 years 3 months)

• Act as a single point of contact with customers, distribution center and production planning team. • Effectively communicated technical information and collaborated with cross-functional teams. • Proactively identify and address any potential supply chain issues that may impact delivery schedules. • Participant of Autoliv Covid task force team being the Tijuana plant (AST) coordinator of a supplier, customer and logistics issues/activities that have resulted out of Force Majeure caused by the SARS-COV-2 pandemic. PRIOR WORK HISTORY

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PLANNER/SCHEDULER & PROGRAMS ADMINISTRATOR

GST AUTOMOTIVE SAFETY

Jun 2013 - Jun 2015 (2 years 1 month)

Marisela Díaz Olmeda

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