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Marisa Torres

About

Detail

Aurora, Colorado, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • E
    Contract Specialist
    Engine (previously Hotel Engine)
    Oct 2023 - Current (3 years 1 month)
    • Manage high-volume group bookings across multiple stages, ensuring accuracy and timely execution
    • Partner with Group Sales Managers and clients to coordinate contracts, billing, and booking details
    • Oversee rooming lists and post-booking modifications, ensuring seamless check-in experiences
    • Maintain clear communication with clients and hotel partners to meet critical deadlines
    • Drive customer satisfaction and retention through proactive service and issue resolution
    • Collaborate cross-functionally with sourcing, sales, and support teams to ensure operational success
  • Hotel Engine
    Project Support Specialist
    Hotel Engine
    Apr 2022 - Oct 2023 (1 year 7 months)
    • Supported client-facing teams by researching hotel options aligned with budget, location, and quality needs
    • Built and maintained strong relationships with hotel partners to secure competitive rates
    • Assisted with booking modifications and operational planning for key accounts
    • Identified process improvements to increase efficiency and service delivery
  • T
    Assistant Front Office Manager
    Thompson Denver
    Aug 2021 - Apr 2022 (9 months)
    • Supervised front office operations, including front desk, concierge, and bell staff
    • Contributed to successful hotel opening by developing and implementing SOPs
    • Managed cash controls, staffing, scheduling, and guest service escalations
    • Trained and developed team members to maintain luxury service standards
  • W
    Rooms Operations Manager
    Westin Denver Downtown
    Oct 2020 - Aug 2021 (11 months)
    • Oversaw daily operations across multiple departments, including front office and housekeeping
    • Managed departmental expenses to meet or exceed budget targets
    • Addressed guest feedback and resolved service issues to maintain satisfaction standards
  • W
    Front Desk Manager
    Westin Denver Downtown
    Aug 2019 - Oct 2020 (1 year 3 months)
    • Led front desk operations and supervised guest-facing staff
    • Resolved guest concerns and handled conflict resolution with professionalism
    • Supported hiring, onboarding, and team development initiatives
    • Drove continuous improvement in guest satisfaction and service delivery
  • H
    Front Office Manager
    Hyatt Residence Club
    Aug 2018 - Aug 2019 (1 year 1 month)
    • Managed front-of-house operations and overall guest experience
    • Led recruitment, onboarding, training, and payroll processes
    • Fostered a high-performing team aligned with brand service standards
  • W
    Guest Services Manager
    Wyndham & Hyatt Residence Club
    Mar 2013 - Aug 2018 (5 years 6 months)
    • Managed a team of 15+ employees across multiple guest service functions
    • Oversaw hiring, training, and performance management
    • Handled complex reservations and high-volume guest interactions
    • Maintained strong guest and owner relationships in a large resort environment
Education verified_user 0% verified
  • State University of New York at Plattsburgh
    Bachelor of Science
    State University of New York at Plattsburgh
    Aug 2007 - May 2011 (3 years 10 months)
    Hotel, Restaurant and Tourism Management