Operations and Customer Experience leader with nearly 30 years of customer-facing experience across hospitality, cruise operations, technology, digital services, and remote-first organizations. Brings 13 years of leadership experience within international cruise operations, combined with recent experience leading cross-functional operations, client onboarding, project delivery, and process improvement in technology-driven environments.
Experienced in managing complex operations, leading multicultural teams, owning client relationships, resolving escalations, developing SOPs, coordinating cross-functional stakeholders, and improving workflows through automation and technology.
Known for combining operational discipline with a strong customer and people focus, adapting quickly to fast-paced and multicultural environments, and building trusted relationships with clients, teams, and stakeholders across international markets.
Currently pursuing an MBA in Business Management & Applied Artificial Intelligence.
