Marisa Malquevee Project Manager - Operations Manager - Customer Success

Operations Coordinator

Profitable Media

Jan 2026 - Current (6 months)

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Project Manager

MissionMedia

Aug 2021 - Jan 2026 (4 years 6 months)

• Client Relationship Management: Lead client onboarding and serve as the primary point of contact, ensuring regular communication and consistent support throughout the engagement. Additionally, I drive SaaS sales by identifying client needs and delivering tailored digital solutions that enhance their business operations. • Team Management: Coach, guide, mentor, supervise, and support team members to ensure optimal performance and collaboration. • Project Management: Oversee all aspects of each project, coordinate deliverables, and ensure deadlines are met across multiple teams and stakeholders. I lead end-to-end management of client projects for a SaaS-based digital marketing agency, from strategic planning to successful execution. •

Cruise Sales Manager

Holland America Line

Oct 2014 - Mar 2020 (5 years 6 months)

• Sales strategy: Develop and execute sales and marketing campaigns tailored to the clients onboard on each cruise. • Sales desk: Manage the sales desk to ensure a smooth operation, collaborate with clients to understand their travel needs and provide recommendations accordingly. • Reservations: manage reservations, recording payments and producing relevant documents, contracts and booking and confirmations. • Marketing: creation, design and distribution of marketing material to promote onboard bookings. • Passenger experience: Enhance the passenger experience and ensure seamless integration with the broader cruise experience • Target progress: produce and present reports to analyze target progress and adjust strategies as required. • Event

Guest Relations Manager

Holland America Line

Mar 2013 - Sep 2014 (1 year 7 months)

• Guest Services Team: Managed the guest service team, including training, performance evaluations, support, coaching, mentoring, and scheduling. • Guest embarkation and disembarkation: Planned, organized, and executed protocols according to immigration requirements and guidelines for the countries visited on each itinerary, coordinating with destination management companies and port operations personnel. • Documentation: Prepared and executed processes for embarkation, disembarkation, and immigration: passport collection and distribution, visa verifications. • Guest Communications: Acted as a key liaison between international guests, senior and corporate management, and the guest relations team; coordinated messaging with relevant de

Guest Relations Supervisor

Holland America Line

Jan 2009 - Mar 2013 (4 years 3 months)

• Team Management: Supervision, evaluation, and training of teams up to 20 employees, producing and presenting performance reports. • Cash management: Oversee the cashier’s performance for payments and registration of credit cards, including managing cash flow and supervising guest relation attendants' cash flows through spot checks. • Guest Services: Support the team handling complex inquiries, resolve issues, and provide support on escalating concerns. Handle VIP guests and special requests. Investigate and resolve complex or long-standing guest feedback and complaints. • Guest feedback: Monitor and analyze guest feedback and make recommendations for improvement. • Communication: Produced letters, advisories, guidelines, and direc

Telephone Concierge

Holland America Line

May 2008 - Jan 2009 (9 months)

Provide exclusive service to Superior Verandah Suite Guests, as their personal concierge, via the telephone. Ensure Guests are given a high quality and accurate level of service over the telephone, to enhance their overall cruise experience.

Restaurant Hostess

Princess Cruises

Sep 2007 - Mar 2008 (7 months)

As Buffet Stewardess: assisting in the Dining room and Lido operations. As Hostess: greeting and welcoming guests; assisting the Head Waiters locating guests in the Dining Room.

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Hostess, Waitress

Rostower Hotel

Apr 2007 - Jun 2007 (3 months)

Tasks: Receiving and welcoming guests; Serving guests' meals at gala events and gatherings.

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Trainee

Complejo Compostela Beach Club

Sep 2006 - Mar 2007 (7 months)

Tasks: Taking orders, serving meals, managing the restaurant inventory and stock.

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Trainee

Hotel Panamericano Bariloche Argentina

Aug 2006 - Sep 2006 (2 months)

Tasks: Reception Desk: Welcoming and checking in guests. Telephone Area: Receiving and answering general and in-house calls, operating the switchboard. Food and Beverage Area

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Boutique Assistant - Cashier

Tren del Fin del Mundo Tranex Turismo

Feb 2003 - May 2003 (4 months)

Boutique attendant, cashier, telephone operator.

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Tour leader

Antilles Servicios Personalizados Catalina Parodi Viajes

Oct 2002 - Mar 2005 (2 years 6 months)

Tasks: Organizing, accompanying and guiding tourists groups all around the country.

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English Teacher

Roque Nosseto and J B Alberdi high schools

May 2000 - Dec 2002 (2 years 8 months)

Tasks: Teaching English as a Second Language.

Marisa Malquevee

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