Mario Rodriguez

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Technical Support Engineer L3 Manager

Atos global delivery center

May 2014 - Sep 2017 (3 years 5 months)

⦁Provided support to end users such as Managers, owner operators, OTP2 and OTP3 over the phone. ⦁Create orders for replacement of equipment, in some cases send technicians to the premises. ⦁Using Service Now to create tickets, diagnosing, analyzing, finding the root cause to get a quick resolution. ⦁Create and Modify user's profiles in Active Directory. ⦁Responsible for audit all the tickets assigned to my team's Queue. ⦁Handled VPN issues and mobile phone issues, related with the company applications and setting up the company tools as email and upgrading the Operating System versions (mobile devices cases). ⦁Coordinate with IT resources to understand and minimize the impact of potential widespread issues. ⦁Responsible for user account adm

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Sales Representative Manager

Global Telesourcing México, S. de R.L. de C.V.

Jan 2024 - Apr 2025 (1 year 4 months)

⦁ Verizon FiOS. Increase sales for cable, internet and telephone Create prospects. Migrating customers from copper cable to fiber optic. ⦁ PG&E. Enroll customers on a 12-month contract to be their energy supplier Team Lead for a couple of weeks and send final report to Operation Manager. ⦁ Sun Run. Create a new prospect for solar power and connect them with and advisor. Be on goal for prospect per day. ⦁ Comcast: Increase sales for landline phone in the California Market. Upgrade internet and cable services for West, North East and Central area.

Sales Consultant Manager

411 Locals

Jul 2021 - Dec 2023 (2 years 6 months)

⦁ Enroll local entrepreneurs onto our database to promote their business within the United States. ⦁ Reinforce selling skills by persuading customers to provide credit card information over the phone and pay enrollment fees. ⦁ Follow ups were made to acquire more products such as websites and backlinks to increase their productivity. Therefore, increasing commissions per additional fees. ⦁Once a contract was sold for a requirement timeframe of four to five years were, customers needed to pay a monthly price of $299.99.

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Sales Executive Manager

Novapak Sistemas

Oct 2018 - Jun 2021 (2 years 9 months)

⦁I negotiated payments while continuing to build a positive relationship with customers. ⦁Identify quality adjustment requests complete documentation packages and utilize company underwriting guidelines to approve or reject the request. ⦁Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. ⦁Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing. ⦁Develop data entry for new customers. ⦁Reactivations of contracts or Lines of Business for current customers.

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