Mario Naged Electronics Engineer

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Finance Project Evaluation Consultant

Bowen USA Inc.

Jun 2019 - Current (7 years)

- Finance Consultant for project investments: Determine the relevance and level of achievement of project objectives, development effectiveness, efficiency, impact, sustainability and profit. Summarize and state complex economic concepts in simple term

Service Delivery Manager at CLARO Colombia, Telecomunicaciones

Engineering and Services S.A.S.

Dec 2017 - Mar 2019 (1 year 4 months)

Service Delivery Manager for Claro Colombia (AMX CO) for NOC Services: Fault Management, Network Performance Management, Change Management and Customer Care (Customer Care for technical issues). Responsible for Customer SLA's agreements, Project Financial KPIs (Costs and Revenue, Gross Profit Rate), Synergy with other projects, QA indicators and assure the customer satisfaction. Internal reports for audit, risk management, and project weekly and monthly following. Support presales teams to build proposals and cost analysis. Budget defence to financial area. Improving processes taking advantage of new technologies and tools.

Engineering Director

Azteca Comunicaciones Colombia (ACC)

May 2017 - Oct 2017 (6 months)

Planning and Design Leader for Azteca Network in Colombia regarding to level 3 connectivity. Responsibilities: Lead design development and/or assist in providing technical direction regarding the scope of projects, technical approach, and design criteria. Manage the preparation of engineering reports, plans and specifications for major and minor projects Supervise and observe the design and ongoing progress of a project, including the coordination of the project with several areas of the company. Review and check engineering work products completed by providers through the application of a standardized QA program. Participate and assist sales department for business development, in order to support the strategic goals of the Colombian Offic

Project Manager - NOC Services for Claro Colombia

EKA

Aug 2016 - Apr 2017 (9 months)

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Project Manager - NOC Services for Claro Colombia

Apr 2016 - Jul 2016 (4 months)

Senior NOC Manager - NOC Services for Claro Colombia

Multiempleos

Oct 2015 - Mar 2016 (6 months)

Senior NOC Manager - NOC Services for Claro Colombia

Misión Temporal Ltda

Dec 2014 - Sep 2015 (10 months)

Senior NOC Manager - NOC Services for Claro Colombia

NEC Corporation

Apr 2014 - Nov 2014 (8 months)

NOC Operations Leader for DILO Project (Managed services). This project provides front office and back office services for the Colombian mobile operator Claro (AMX CO), in 2G, 3G and 4G. The NEC’s Network Operations Center (NOC), is located outside the customer premises and is managed entirely by NEC. My team is one of the first lines of defence against events that cause unavailability of telecommunications services. Its functions imply to diagnose, solve or scaling fault network elements tickets, network performance management, change management, complaints from subscribers, routine maintenance, process documentation and updating knowledge databases. All this in compliance with ITIL/eTOM standards. Responsibilities: • Responsible for the S

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Telecom Consultant

Consorcio Interventoría PRSTM

Aug 2012 - Apr 2014 (1 year 9 months)

Make operational verification of compliance with law obligations, regulations and contractual regulatory to mobile network and service providers in Colombia, in regard to quality indicators for telephony, messaging and mobile data services. Recommend necessary changes in control systems. Review policies and procedures for auditing. Review of Service disruption events, Mitigation plans and technical plans for ending solution. Responsibilities: Lead, structure and implement initiatives to facilitate the verification of compliance with established service levels for mobile network providers, according to the regulations of the country. Lead, structure and implement initiatives to strengthen consistency verification processes of the various dat

Operations Manager

Telefónica Móviles Colombia

Jan 2007 - Jan 2012 (5 years 1 month)

Internal service provider for the company’s networks: • Cellular network connectivity: IP connection services for several cellular networks elements and added value platforms. • Corporate network connectivity: IP connection services for several platforms that support the business at a national level. • National SDH/DWDM multiservice transport (level 2): Transport services forthe national cellular networks. • Logic Security • 3G Data Services and Added Value Services over data connections. • International Roaming Services Negotiate SLAs with internal customers, ensure compliance of them, assist and solve in a timely fashion any service failures. Leader of Support Engineering Groups for Platforms and Data Transmission Systems Support for Conn

Switch and Platforms Planning Engineer

Telefónica Móviles Colombia

Jan 2000 - Dec 2006 (7 years)

Project engineer in Planning and development: Wireless Data (2.5G &CDMA1X), SS7 Signalling, Roaming and Mobile Central Translations (Ericsson+Nokia) Achievements: Deployment of Data Service 2.5G and 2G for the cluster Colombia, Peru and Ecuador, with budget constraints, which involved using the PaCo of Colombia to attend to other countries and optimize resources to a minimum Capex. Deployment of Roaming agreements for CDMA and GSM technologies. Responsibilities: Receive Marketing inputs; determine the capacity of the solution to be implemented, costing and budgeting, hiring in conjunction with the Purchasing Department, deployment, integration to different business processes and deliver to the company's production operation dept.

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Revenue Assurance Specialist

Celumovil SA

Jun 1997 - Dec 1999 (2 years 7 months)

Achievements: Close revenue leakage of USD$ 2.5 million per year approximately by concept of collect calls free and untreated abnormal rating. Responsibilities: Troubleshooting and resolving revenue leakage in the process of rating and billing through analysis of reports of recurrent processes and databases for rating and billing. Profitability analysis for new commercial packages. Analysis of heavy users. Also design and implement new reports tailored to the analysis obtained. Designing and implementation of new KPIs for facilitating a deeper understanding of billing and rating processes.

Mario Naged

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