Mario Leon

Mario Leon

About

Detail

Account Executive Guatemala en ESMTCX
Guatemala
Contact Mario regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD10/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • ESMTCX
    Legal Representative, CSM and Account Executive Guatemala
    ESMTCX
    Mar 2024 - Current (2 years 4 months)
    • Administrative Governance & Risk Mitigation: Handled comprehensive contract reviews, organized sensitive legal and operational documentation, and assisted in high-level executive policy coordination. • Client Management: Led client onboarding sequences, ensuring all administrative requirements were met with precision and adherence to established protocols. • Digital Efficiency: Leveraged AI tools for rapid analysis of complex documents, contract clause cross-referencing, and automated follow-up scheduling to ensure no deadlines were missed.
  • GoTo
    Technical Support Specialist Tier 1
    GoTo
    Mar 2023 - Oct 2024 (1 year 8 months)
    • Technical Support and Agile Resolution: Diagnosed and resolved complex customer inquiries regarding networks, SaaS applications, and accounts via phone and email ticketing. Focus on first-contact resolution. • Data Management and Rigorous Logging: Maintained absolute control over tracking systems, documenting every technical diagnostic step, client interaction, and specialized configuration change. • AI Optimization: Applied AI tools to drastically accelerate ticket documentation, draft automated email replies, and perform speedier root-cause failure analysis.
  • Tmobile
    Technical Specialist
    Tmobile
    Feb 2022 - Mar 2024 (2 years 2 months)
    I was on a roll of temp. supervisor, temp. support and currently Im taking calls as tech agent
  • e
    Founder
    ex Academy
    Jan 2019 - Feb 2023 (4 years 2 months)
    As Founder of Forex Academy Latina, I oversaw the review and management of legal documentation related to student enrollments and was responsible for coordinating the legal incorporation and registration of the company before the Commercial Registry. I also monitored contractual compliance, ensuring that all agreements with students and investors were properly executed and adhered to, minimizing legal risks and maintaining compliance with applicable legal requirements.
  • Tmobile
    Call Center Team Lead
    Tmobile
    Mar 2015 - Sep 2017 (2 years 7 months)
    Business department
  • Tmobile
    Customer Service Specialist
    Tmobile
    Apr 2007 - Jan 2009 (1 year 10 months)
    Activations department
  • R
    Gerente Administrativo
    Restaurante Po Pa
    May 2005 - Jan 2023 (17 years 9 months)
    As Administrative Manager at Restaurante Pupa, I was responsible for reviewing and monitoring legal agreements related to the business premises, verifying permits and regulatory requirements for the sale of food, alcoholic beverages, and non-alcoholic beverages, and ensuring ongoing compliance with applicable regulations. I also oversaw employment contract compliance, maintained legal documentation, and coordinated with relevant parties to minimize legal risks and support the restaurant's day-to-day operations.
Education verified_user 0% verified
  • Preston University
    Bachelor's degree, Business Administration and Management, General
    Preston University
    Jan 2009 - Dec 2012 (4 years)
  • Universidad Mariano Galvez
    licenciado en Ciencias Juridicas y Sociales, Law
    Universidad Mariano Galvez
    Jan 2006 - Dec 2012 (7 years)
Projects (professional or personal) verified_user 0% verified
  • G
    Attorneys of the Legal Department at Banco G&T Continental
    G&T Continental Banck in Guatemala
    Nov 2005 - Dec 2007 (2 years 2 months)
    Served as Personal Legal Assistant to the Bank Attorney within the Secured Loans and Mortgage Department, providing comprehensive administrative and legal support for credit, mortgage, and collateral-related matters. Managed the intake and review of legal documentation, coordinated deed preparation and execution processes, and facilitated communication between the bank, clients, notaries, and external stakeholders to ensure compliance with legal and regulatory requirements. Oversaw the firm's legal protocol and documentation processes, maintained attorney calendars and schedules, coordinated meetings and appointments, and ensured that all legal projects, transactions, and deadlines were completed accurately and within established timeline