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Mario diego perez saucedo

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Mazatlan, Sinaloa, Mexico

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Full-time jobs

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Résumé


Jobs verified_user 0% verified
  • S
    Appointment Setter and Patient Concierge
    SmileConvert
    Jun 2024 - Current (2 years 1 month)
    • Scheduled appointments for multiple dental offices across the USA, specifically for dental implants and Invisalign procedures. • Managed medical billing processes and insurance claims, ensuring accurate and timely submissions. • Worked under pressure to handle high-volume appointment requests, maintaining professionalism in a fast-paced environment. • Researched and identified potential clients, contributing to an increase in appointment bookings. • Provided exceptional customer service by responding to inquiries and addressing patient concerns. • Engaged in discussions about pricing ranges with potential clients, particularly for dental implants, Invisalign, and braces. Although I was not responsible for providing exact q
  • 8belts
    English trainer
    8belts
    Jan 2021 - Current (5 years 6 months)
    • Analytical English Professor with outstanding analysis, critical thinking and writing skills. • Friendly and personable with skill to stay organized and on top of important deadlines. • Boosted students" canfidence in their language skills through consistent feedback, support, and encouragement. • Facilitated individualized learning experiences for students with diverse abilifies, promoting growth and success for all. • Improved student comprehension by utilizing diverse teaching methods and engaging lesson plans.
  • W
    Workforce mission control analyst
    Jan 2019 - Jan 2020 (1 year 1 month)
    • Utilizing call center software and systems to track and manage call center operations and performance. • Developing and maintaining reports and dashboards to track key performance indicators and communicate insights to stakeholders. • Managing escalations and resolving customer complaints or issues that require specialized attention.
  • Teleperformance
    Customer service representative
    Teleperformance
    Jan 2017 - Jan 2021 (4 years 1 month)
    • Handled customer inquiries and suggestions courteously and professionally. • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Updated account information to maintain customer records. • Developed strong customer service skills by managing a high volume of inbound and outbound calls, texts, and emails with empathy and professionalism. My experience as a customer service representative for campaigns such as Vonage and Western Union involved answering custome
  • T
    Technical support tier 1
    Jan 2017 - Jan 2018 (1 year 1 month)
    • Assisted customers in identifying issues and explained solutions to restore service and functionality. • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and proffesionalism. • Escalated high priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise
  • V
    Administrative Assistant
    Vidrios Rosales,
    Jan 2016 - Jan 2017 (1 year 1 month)
    • Answered multi-line phone sustem, roufing calls, delivering messages to staff and greeting visitors. • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. • Delivered excellent custamer service through prompt responses to client inquiries; addressing concerns effectively, and building strong relationships. • Ensured accurate record-keeping with diligent data entry and database management for vital company information. • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
Education verified_user 0% verified
  • UMOV Academy
    systems engineering
    UMOV Academy
    Apr 2024 - Current (2 years 3 months)
  • Cisco
    Introduction to Cybersecurity
    Cisco
    Jan 2023
  • C
    Python essentials
    CISCO 2023 TEFL
    Jan 2021