Mario Artemio Rodriguez

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T-Mobile Sales Representative

One touch direct

Jun 2025 - Current (1 year 3 months)

• Address customer inquiries via phone, email, or chat to build strong relationships and ensure prompt resolution. • Deliver accurate product and service information to cultivate client trust and satisfaction. • Document interactions and follow up on outstanding issues to maintain detailed communication records. • Identify opportunities to upsell or cross-sell products while collaborating with team members to enhance overall customer experience.

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Patient Care Coordinator

Superior Health Care

Dec 2023 - Mar 2024 (4 months)

• Coordinated care for a diverse range of Medicaid providers nationwide, ensuring seamless communication and effective service delivery. • Managed administrative tasks including DME requests, HIPAA compliance, and PCP changes, maintaining accurate client documen tation in accordance with healthcare policies. • Collaborated with local non-profit organizations to improve patient support services and facilitate joint communications among care teams.

Bilingual Team Lead

Nationsbenefits

Feb 2022 - Dec 2023 (1 year 11 months)

• Led a team of Member Experience Associates, enhancing customer service delivery for Medicare and Medicaid members through effective communication across multiple channels. • Developed strong interpersonal skills to support members with disabilities, ensuring a compassionate and understanding approach in all interactions. • Utilized Microsoft Office Suite and various CRM platforms to streamline processes and improve team efficiency

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Bilingual Customer Service Representative

Centauri Health Solutions

Jul 2021 - Feb 2022 (8 months)

• Conducted comprehensive eligibility screenings for Social Security benefits through inbound and outbound calls, effectively assessing medical diagnoses under established guidelines. • Utilized strong interpersonal and active listening skills to enhance customer experience and ensure accurate information gathering. • Leveraged CRM systems and Microsoft tools to streamline processes and maintain organized records of client interactions.

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Bilingual Customer Service Representative

MAXIMUS FEDERAL SERVICE

Apr 2021 - Jul 2021 (4 months)

• Responded to inbound inquiries from the general public in both English and Spanish, ensuring accurate and timely information delivery for a third-party COVID-19 vaccination project. • Utilized various platforms, including CRM and Microsoft Office Suite, to maintain and update information consistently and effectively. • Collaborated with team members through Microsoft Teams to enhance communication and streamline service delivery.

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Bilingual Customer Service Advocate

Aetna Health Insurance

Jan 2014 - Jan 2020 (6 years 1 month)

• Assisted members with inquiries regarding benefits, durable medical equipment, referrals, provider information, coverage explanations, and out-of-pocket costs. • Responded to calls from healthcare professionals, providing necessary information and support to enhance patient care. • Delivered bilingual support, effectively communicating with diverse clientele to address their healthcare needs. • Responded to calls from healthcare professionals, providing necessary information and support to enhance patient care. • Delivered bilingual support, effectively communicating with diverse clientele to address their healthcare needs.

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Business Owner

M&R Floor Care

Oct 1995 - Jan 2014 (18 years 4 months)

• Developed and implemented marketing strategies that enhanced sales operations for maintenance floor care products and services. • Established sales targets and trained staff, ensuring efficient execution of logistics and payroll processes. • Managed quality control measures and ensured compliance with biohazard disposal and OSHA standards. Additionally, I engaged in customer support by communicating directly with vendors, which helped to strengthen relationships and improve service delivery.

Mario Artemio Rodriguez

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