Mario Alberto Menendez Benavides

Operations and customer experience professional with a strong record of promotion and growth driven by performance, reliability, and leadership. Experienced in high-volume customer support, escalation management, team coaching, onboarding and training, and day-to-day operational support. Skilled in live chat and email support, client onboarding, performance reporting, and workforce administration using Workday, with additional experience in AP/AR, payment processing, and documentation. Known for clear communication, strong organization, and sound judgment under pressure.