Marino Flores Saavedra

Marino Flores Saavedra

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Customer Services Representative
Puebla, Mexico

Timeline

work
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Résumé

Jobs verified_user 0% verified
  • Fulcrum Digital
    Tech Support L1
    Fulcrum Digital
    Nov 2025 - Feb 2026 (4 months)
    Collecting documentation for fraudulent transactions and dispatching recovery forms to the client.
    Recording and providing proof of the recovery resolution, informing the financial institution.
    Generate daily and monthly reports to display recovered refunds.
    Confirming failed negative Speid transactions using the Banxico website.
  • Remoto Workforce
    Customer services Representative public Remote experience
    Remoto Workforce
    Aug 2024 - Sep 2025 (1 year 2 months)
    Assisting Patients with billing questions and procedure details.
    Adding or re-billing insurance or workers comp.
    Processing payments over the phone with all forms of payment.
  • E
    customer services representative
    Elife Transfer Company
    Nov 2023 - Apr 2024 (6 months)
    Assisting Customers with trip details and modifications, Contacting Drivers and partners to confirm changes and trip information, making new reservations, and providing both hard and soft sales
  • Arrivia
    Cruise customer services representative public Remote experience
    Arrivia
    Aug 2021 - Aug 2023 (2 years 1 month)
    Attend to customer requests over emails and phone calls using the CTI system.
    Keep customers engaged with our cruise lines' services by using our point rewards and packages system to upgrade existing reservations and upsell add-ons or insurance.
  • Compucom
    Services desk representative
    Compucom
    Mar 2020 - Aug 2021 (1 year 6 months)
    Assisting customer-facing technical support for US and Canada accounts. Resolving technical issues through chat, email, and phone.
  • Outcome Health
    Network Operation Specialist
    Outcome Health
    Aug 2019 - Jan 2020 (6 months)
    SAAS hospital industry account management via phone and email. Listening and
    Responding to customer needs for product development.
    Collaborate with other departments to solve pressing matters when necessary.
    Give demos and cater content that will appear on the devices, depending on the
    specialty
  • Intercam Banco
    Senior Analist
    Intercam Banco
    Oct 2018 - Aug 2019 (11 months)
    Monitoring clients' transactions to identify possible fraud or illicit behavior.
    Creating monthly reports on findings using all the information gathered.
    Contacting clients via phone to validate SPEI and SPID cash withdrawals & checks.
    Evaluate bank activity, and contact branch managers to get updates on daily bank
    activity.
  • I
    Bilingual Travel Agent
    International Cruise and Excursion (ICE)
    Jul 2014 - Aug 2018 (4 years 2 months)
    Providing customer services to travelers regarding flight information & schedule changes.
    Contact the airline’s executive help desk regarding fare rules and ticketing agreements.
    Working with travel and airlines regarding escalations when trips were interrupted or
    cancelled. Exchanging tickets using the Amadeus and Sabre systems.
    Making new reservations for car, flights, hotels, and Disney World tickets. Processing
    refund and issuing voucher for unused funds