Staling Marin
Download
Recommend
Messages
Share
S

Staling Marin

About

Detail

BPO Quality Analyst, C++ Programmer, Computer Programmer
Bogotá, Bogota, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Accedo Technologies
    QualityAnalyst
    Accedo Technologies
    Mar 2022 - Jul 2022 (5 months)
    Filter and recruit personnel for operations teams. Monitor real time as well as recorded interactions from the agents and provide feedback. Verify sales integrity and authenticity. Support the training and operations teams under requirement. Provide detailed insight and product knowledge to the operation through EOD reports and digests. Structuration and modification of the quality guide matching the client requirements as well as the operation needs. Supernumerary Trainer Functions Supernumerary Supervisor Functions
  • Asurion
    Premier solutions support representative
    Asurion
    Oct 2021 - Feb 2022 (5 months)
    Deliver excellent customer experience through the phone identifying the user's profile and adapting to their needs. Ofers products based on the user's needs.
  • Teleperformance Spain
    Bilingual QAAnalyst
    Teleperformance Spain
    Feb 2020 - Oct 2021 (1 year 9 months)
    Analysis and auditing of processes. Proactive feedback delivery to agents. KPI Monitoring and accomplishment. Structured Action Plan development. Interaction quality analysis. Data recollection, management and analysis. Ideation and execution of quality plans for the purpose of improving the performance of the quality team and the operation.
  • S
    Software Engineer
  • B
    Backend Developer
Education verified_user 0% verified
  • Servicio Nacional del Aprendizaje-SENA
    Development and analysis of information systems,
    Servicio Nacional del Aprendizaje-SENA
    Apr 2019 - Apr 2020 (1 year 1 month)
  • S
    Software engineering,